Pros / This site saves your most recent searches on its top bar.
Cons / It sends you to other sites to book flights and car rentals.
Verdict / Booking.com is a good place to research hotels, but it doesn't save you the money that other booking sites do.
Compared to other hotel booking sites, Booking.com’s prices are average, and it lists a good mix of luxury and value hotels as part of its default, recommended search results. If you do find a better deal after booking with this service, you can use its Best Price Guaranteed option. Basically, Booking.com will match a competitor's lower rate if you find the same reservation with the same conditions – for example, both deals must be for the same type of accommodation and have the same option of penalty-free cancellation.
This website has standard sorting options, so you can view hotels by their distance from attractions and guest ratings. A lot of hotel booking sites let you sort by guest ratings, but Booking.com takes this feature a step further – you can sort reviews based on different kinds of guests. Different people want different things from a hotel, and this obviously affects their reviews. This site’s unique option lets you search for the best-reviewed hotels from travelers in situations like yours. You can find reviews from solo travelers, couples, groups of friends or businesspeople.
When you view a hotel profile, the large, high-resolution images flip through as an automatic slideshow. Booking.com pads the large images with the most important information at the top of the page. Below the images, there’s a short description that discusses the hotel’s amenities and location. To the side, the site displays property highlights, including information about bed sizes, popular facilities and nearby points of interest. When location and distance from attractions is important, you can expand the map on the side of the profile to see where in the city the hotel stands.
You can’t reserve flights or cars on Booking.com. Instead, it provides a link to its sister sites, Rentalcars.com and Kayak, to help you with these bookings. If you leave Booking.com's site, you don't have to worry about remembering which hotels you were considering – the site saves the properties you looked at on the top of the screen so you can return and view them later.
After you make your reservation, Booking.com sends a confirmation email. This is a standard practice for hotel booking websites, but Booking.com makes it easy to resend the email in case you lose or accidentally delete the original.
The site’s help section makes it clear that it’s easy to change dates and edit your guest or card details. This is appealing because some other sites charge you to do so. Booking.com doesn’t have live chat support, but it has all other preferred methods, and help is available in 40 different languages.
Booking.com sandwiches sorting and filtering features in a couple different areas – for example, it has a unique guest-review sorting feature. You aren’t likely to find the best deals on this site, but you can shop around and take advantage of Booking.com's price-match guarantee.