PROS / This site saves your most recent searches on the top bar of the site.
CONS / Booking.com has the highest prices among the sites we tested.
VERDICT / Booking.com is a good place to research hotels, but it doesn't save you the money that other booking sites do.
Booking.com is the priciest option of all the hotel booking services in our review. Booking.com is, on average, about 42 percent higher in booking prices than the cheapest hotel booking site. Although it has higher prices on its standard rates, you can use Booking.com's Best Price Guaranteed option. This feature matches a competitor's lower rate if it's for the same reservation with the same conditions, such as the type of accommodation and the option of penalty-free cancellation.
On this website, you have standard sorting options like distance from attractions and guest rating. It's common to see online hotel searches with an option to sort by guest ratings. However, Booking.com takes this feature a step further by sorting reviews based on different kinds of guests. Different people want different things from a hotel, and this obviously affects their reviews later. This unique option lets you search for the best-reviewed hotels from travelers in similar situations to you. You can find reviews from solo travelers, couples, groups of friends or businesspeople.
When you view a hotel profile, the large, high-resolution images flip through as an automatic slideshow. Booking.com pads the large images with the most important information at the top of the page. Below the images, you can find a short hotel description that discusses the amenities and location. There are also property highlights to the side that show bed size, popular facilities and nearby points of interest. When distance is important, you can expand the map on the side of the hotel profile to see where in the city the hotel stands.
If you leave Booking.com's site, you don't have to worry about remembering which hotel you were considering – the site saves properties you've looked at on the top of the interface so you can return to the hotel page. Once you complete your reservation, you receive a confirmation email from Booking.com. This is a standard practice for hotel booking websites, but Booking.com makes it easy to resend a confirmation email in case you lose or accidentally delete the original.
The help section on this site makes it clear that tasks like changing dates and editing your guest or card details are easy. This is an appealing feature, because you may find yourself charged for any of these tasks on other sites. Other than live chat, Booking.com has all the preferred methods of support, and help is available in 40 different languages.
Booking.com finds a way to sandwich sorting and filtering features in a couple different areas, including its guest-review sorting feature. You are likely to pay more for a room at this site, though, unless you shop around and take advantage of Booking.com's price-match guarantee.