PROS / You can make different kinds of reservations at the same time or even packaged together for a discount.
CONS / You can only contact customer support by phone and email.
VERDICT / Orbitz is a full-service travel site where you can book almost anything for a vacation, but it's missing a few convenient features that our top-rated service includes.
It doesn't take magic to book hotels online, but Orbitz has some tricks up its sleeve to help you find the best hotel for you. Between the hotel booking service's sorting features and long list of hotel details, you can easily and quickly book hotels for your vacation. In addition to hotels, Orbitz lets you book flights and rental cars. It also has various ways you can save more money, including its loyalty program, last-minute deals and vacation packages. For these reasons, it earns our Top Ten Reviews Silver Award.
Compared to other hotel booking sites, Orbitz fares well in its average prices. After we searched seven different locations and averaged the top 10 hotels listed in the results, Orbitz came in under the grand average of $146.90, but it isn't the cheapest hotel booking site. However, Orbitz's hotel prices were some of the lowest in certain cities, like Las Vegas – its average was only $88.30, which is 33 percent lower than the highest average amount of another hotel booking site.
The map listing and area sorting options help you avoid accidentally booking an almost perfect hotel that is 15 miles from your destination. You can view potential hotels pinpointed on a map of the city, putting you close to anywhere you plan to visit. You can also sort hotels based on areas of the city, like city centers or suburbs, without viewing a map.
If distance isn't an issue during your stay, you can also sort hotels by star or reviewer rating. Guest ratings and reviews give you a better idea of what to expect from people who have experienced the lodgings firsthand. Amenities are also an important factor when booking a hotel, especially if you're traveling with pets or children. Search options for amenities include non-smoking rooms, pet-friendly accommodations, spas, pools and Wi-Fi. With each sorting option, Orbitz shows the number of hotels that fall under that specific category.
Orbitz, like other hotel booking sites, lists individual rooms below the important information. In each room description, you can see the price, number of beds, smoking policy, cancellation policy and number of Orbitz Rewards points you can earn with each room. These details don't list the number of people you can have per room, however, which is important with large traveling parties.
You may not settle on the first hotel you find on Orbitz. Just in case, you can find recommended hotels nearby the one you're viewing. In addition to providing information on other nearby hotels, the hotel details list proximate points of interests and policies like check-in and checkout times.
You can also read reviews of hotels from two different groups of sources: Orbitz guests and TripAdvisor users. These ratings and reviews can help you decide whether a hotel is worth your money. The only option Orbitz lacks that the best hotel booking service includes is the ability to share a hotel page via social media, which you may want to do just for fun or to get feedback on where to stay.
The booking process is short and allows you to customize your preferences up until the last minute. You are required to provide standard information like your name, country and phone number. When you're done booking a hotel, the website sends you a full email confirmation for your records.
Orbitz isn't focused entirely on hotels, allowing you to also book vacation necessities like flights and rental cars. If you're planning a vacation and you need airline tickets, a hotel and a rental car, you can check out Orbitz's vacation packages, which group everything together and usually at a hefty discount. Orbitz saves you money in other ways too. The loyalty program lets you earn rewards when you book a hotel, flight or car, which you can use later to save on hotel bookings. You can also take advantage of Orbitz's last-minute deals, which can save you even more money, but they limit you to certain hotels in specific cities.
The scratchpad at the top of the Orbitz website is helpful when you're searching multiple cities, whether that's for a hotel, flight or car rental. It saves your searches so you can refer to them again. You can also compare the rates from Orbitz for a hotel with other hotel booking services to ensure you're getting the best price possible.
Like all of the other hotel booking sites we reviewed, Orbitz offers a list of FAQs in its customer support section. Often these articles are enough to answer your questions, but if not, you can email or call the support team. Orbitz doesn't offer a live chat option on its site, though.
Orbitz provides countless options for flights, rental cars, cruises, vacation packages and, of course, hotels. It's one of the best hotel booking services available, though it is missing a few convenient features that would make it even better.