Pros / During the first 30 days of this service, you receive much cheaper rates than Tel3’s standard rates.
Cons / You may acquire several fees while using this service.
Verdict / The technical support and direct dialing are benefits to using this service, even though the large fees are a drawback.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about international call services here.
Placing international calls can be a burden and expensive. With Tel3, you get cheap rates, access to several features and an easy to use system. Tel3 uses direct dialing to connect long distance phone calls, and it offers services for your mobile device, free calls and responsive technical support for any questions or concerns that may arise when using this service.
Tel3 provides a mobile application for smartphones. This app allows you to place international calls the same as you would any local calls. You do not have to dial any codes or use international callback. By using the application, you are charged the same rates as you would be if you were using Tel3 on a landline.
This international service has cheap rates compared to several similar services, but unfortunately they have several additional fees attached to the lower rates. For example, there is a fee attached if you're calling from a payphone, and if you call from specific states or U.S. territories, there is an origination charge added to each call. This fee differs depending on where the call is made from and includes locations such as Alaska, Hawaii, Guam, Mariana Islands and British Virgin Islands. The complete list of locations for which there is an origination fee is available on the Tel3 website.
You can place international calls to 233 countries and receive Tel3’s rates. Additionally, you can save any local numbers provided to you by Tel3 in your phone for quick access and organization. Additionally, Tel3 offers toll free 800 numbers. This is just one of the many ways you can make phone calls using this service and receive cheap international rates. These toll free numbers are available on the Tel3 website.
Tel3 does not offer any type of call forwarding, meaning you can’t transfer international calls to the phone of your choice. Also, this international service does not provide support for multiple languages. English is the only option for voice prompts or for navigation throughout their website. For the first 30 days you use the service, this international call service offers reduced rates, but they increase after your initial 30 days are over.
Help & Support
You place international calls by directly dialing a local access number provided to you by Tel3. After you have dialed the access number, you dial the number you are trying to reach. The process is simple, but we were disappointed to see this is the only option for placing calls.
Tel3 offers full account management and allows you to view your call history, account details and billing information online. To create an account, you can sign up online or over the phone.
A mobile application, direct dialing and superb customer support are some of the benefits of using this international call service. Tel3 does lack several key features that would enhance this service such as international callback, call forwarding and multiple language support. However, the services and features offered work excellently and with very few problems or issues.