Swarovski is a world-renowned niche jeweler known for its genuine crystal jewelry and creations. Through its website, this online jewelry store offers far more than jewelry and baubles; the retailer provides elegant gifts ranging from watches and home accessories to sunglasses and cufflinks. While its product selection is broad, Swarovski isn't the most flexible online jeweler.
Since Swarovski focuses primarily on crystal jewelry; you won't find diamonds, platinum jewelry, or engagement and wedding rings. It does, however, have pearl jewelry and items for men. The company also sells genuine gemstones on its sister site, Swarovski Gems.
A standout feature of Swarovski is its stellar product guarantee. All items, regardless of type, are subject to a one-year warranty period. The company will replace or repair defective items free of charge. Items other than jewelry and accessories come with a two-year warranty.
The biggest drawback with this jewelry website is its lack of versatility in terms of shipping options, returns and additional services. Swarovski does not provide engraving, nor does it have custom design services. In terms of shipping, the online jewelry store only delivers on weekdays and does not have an overnight shipping option. Additionally, signatures are not required for deliver orders.
Swarovski's return policy is not nearly as strong as those offered by other fine online jewelry retailers. The company only gives you 14 days to return or exchange products. The standard return period for most jewelers is 30 days, with some online retailers even offering 60 days to return pieces for a full refund.
Swarovski offers a free gift service to ensure your crystal gift is as special as it can be. You can opt for a free greeting card and a free gift bag. Also, if you'd rather let your gift recipient choose his or her own gift, you can purchase a Swarovski gift card.
You won't find high-dollar diamond items at Swarovski, but its unique crystal creations are coveted. This online jewelry store offers a variety of gifts for him and her, and it gives you complimentary gift greeting cards and gift bags with each purchase.