PROS / The My Scratchpad tool saves searches and notes to compare prices for a dream vacation or regular destination.
CONS / Expedia only guarantees a full refund if you adjust your itinerary within 24 hours of booking.
VERDICT / Expedia provides plenty of tools to search and save on reservations. However, refunds for cancellation and change policies are limited to a short window.
Expedia is an online travel site where you can book flights, vacation packages, hotels, cars, cruises and activities. Expedia's search features from the homepage prompt you for the most important information first. Then you can filter the best reservations for hotels, flights and rental cars based on your preferences. Filters include arrival or departure times, amenities or car type and rental service.
Expedia's search format has huge expandable details for flights. This may seem like small potatoes, but many online travel agencies list these details in tiny, hard-to-read formats. Showing you the fine print and important details about transfers, landing and departure times, for example, means you'll have the information you need right up front, which can make you more confident about your trip.
While cancellations and itinerary changes can be a pain, if you catch a problem in your travel plans within 24 hours of booking, you can cancel most flights booked through Expedia. Unfortunately, free cancellation only applies to this short period. If you catch a problem or want to make changes after 24 hours, you may be subject to fees or only receive flight credit instead of a full refund.
Many of the cancellation and change policies through Expedia are subject to airline or hotel-specific policies, so your ability to cancel or change will vary. We called Expedia with questions and had a hard time finding answers through customer service reps because of the travel site because they route customer service through airlines and hotels. Based on our experience, that may not bode well if you have an issue and need some assistance.
One of Expedia's standout features is My Scratchpad. This tool tracks and saves your notes on your travel searches. This is a great tool to use if you fly to the same destination frequently or you're just waiting for the right time to book a dream vacation, because you can watch prices rise and drop for the same routes over long periods and buy when the price is low. When you access the My Scratchpad tool, you can see the prices for the top results in your common searches, and it's easy to repeat your search if you want to re-check prices or check the prices for different dates. This saves you time and gives you a price to compare to new search results.
Expedia's free mobile app works on both Android and iOS platforms. Android users need Android 2.2 and up while iOS users will need at least iOS 7.0 or later. When you download this app, you'll be able to book hotels and flights, view your itinerary and catch deals exclusive to mobile users.
Expedia provides fare and reservations to destinations around the world. Deals from the mobile app and website help customers save money on all types of booking. While the searching and online booking process from this travel site is easy to complete, it can be difficult to resolve issues completely if you run into a problem.