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Orbitz Review

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PROS / For every flight you book while signed into Orbitz, you'll earn Orbucks rewards to get a further discount on future travel.

CONS / Some customer service contact information is difficult to find.

 VERDICT / The Orbitz app, website and rewards program are all tailored perfectly to make travel planning fun and easy, and the prices we got back on our test trips were very reasonable.

Orchestrating an overdue vacation takes a lot more planning than packing sunscreen and a towel. Online travel sites Orbitz wins our Top Ten Reviews Gold Award, because it gives you many ways to mix and match to find the best times, methods of travel and destinations for a fair price.

It's no problem if you want to book a flight, hotel or rental car individually, but Orbitz specializes in combination packages. When you purchase reservations in bundles, it costs less than booking each component individually. The more package deals you purchase, the more rewards you earn for even cheaper travel. This makes Orbitz a great online booking site for frequent flyers or families who need to book at least four tickets for any trip.

  1. Average price on a specific set of hotel stay scenarios.
    Less is better
  2. 1 Orbitz
  3. $122.27
  4. $132.12
  5. Category Average

Ease of Use

Orbitz has two features that make travel searching easier: predictive searching and calendar-style date selection. Predictive searches save time by completing the name of your destination as you type it. Orbitz provides calendar-style selection for dates so you can see what day of the week you're making your reservations. Ticket prices often change based on the day of the week, so if you don't have a date preference, you can use the flexible date feature.

While searching for reservations, Orbitz lets you compare prices to other travel websites. Once you make your selection, Orbitz guides you through the booking process one step at a time. If you only book a flight, for example, Orbitz offers a chance to book hotels and rental car with your flight reservations.

Like the best online travel sites, Orbitz sends email confirmations as soon as you book your seats, car or room. Within the email confirmation, you'll find all the necessary details about your reservation, such as departure and arrival times, addresses, ports of calls and the price you paid for your tickets.

Orbitz also allows you to view and manage your itineraries in the My Trips portal. You can change flight seats, update alerts or cancel altogether. Unfortunately, it charges a lot for itinerary or cancellation changes, at least $30 for a minimum service fee with additional charges that may apply. You can cancel your trip at any time, but you won't get a complete refund. If you cancel before your departure date, you can apply the amount of your ticket to future domestic travel.

For extra help, you can opt for travel alerts about flight delays, cancellations, gate changes and airport advisories. You can set preferences for these alerts to notify you three to five hours before your departure and even opt for a wakeup call if you have an early morning flight.

Additional Features

Since more people use their phone for tasks that used to be completed on laptops and desktops, we evaluated each travel site's app. We found the iOS or Android mobile app for Orbitz to be excellent and easy to use.

Orbitz has a loyalty rewards program called Orbucks. It is straightforward and user-friendly. One dollar spent equates to one Orbuck, and you can redeem Orbucks instantly. You can save up to 5 percent off hotels, 1 percent off flights and 1 percent off package deals. When you use the app, you'll earn even more points. You can also earn extra Orbucks through referrals or booking family and friends.

Help & Support

Orbitz offers easy methods of support, such as telephone and FAQs, but the company falls short elsewhere. The FAQs are the most reliable type of first-string support, but they're not in an obvious place on the website. Orbitz offers live chat, but it is ridiculously hard to find.

While Orbitz doesn't offer every type of support imaginable, the company makes it easy to send feedback. There is a feedback feature that lets you add suggestions, send praise or alert Orbitz if you have a problem. Each of these feedback options opens to a blank text box so you can talk to Orbitz in your own words.


Though you can't always control every aspect of your vacation, booking through an online travel site like Orbitz gives you the opportunity to customize your travel options. Frequent flyers will benefit from booking with this online travel site because of the rewards points and package deals for flights, cars and hotels. The Orbitz website and app are both so logically organized and easy to use that they take a lot of the hassle out of booking the perfect getaway.