PROS / Dodson will respond to an emergency within 24 hours of notification.
CONS / The company offers very little online support to its customers.
VERDICT / Although Dodson lacks online customer support, it does offer guaranteed return service and emergency services, and can combat a wide range of pests, even wildlife.
Pest control and extermination services from Dodson are available in eight adjacent states, namely Kentucky, Maryland, North Carolina, Ohio, South Carolina, Tennessee, Virginia and West Virginia. The company offers services for both residential and commercial properties, and it can take care of pests such as bedbugs, flies, rodents and termites.
After you schedule an inspection, you can get a quote from Dodson for a one-time treatment or annual plan. Although you can get an estimate over the phone for those services, you won’t be able to get an idea of how much it will cost to get rid of termites until you have an inspection. As with all of the best pest control services, exterminator prices are based on a number of factors, including the size of your home and property, the area in which you live and the bug you’re battling. Dodson uses the best product for the job, and the company’s technicians will use as little product as needed to ensure the greenest treatment possible.
The types of pests that Dodson can handle run the gamut. If you have an issue with ants, spiders, cockroaches, beetles, mosquitoes or any other insect or arachnid you can think of, Dodson can find a way to get it out of your home. The company also handles wildlife, so if you have birds roosting in your trees and eating your apples, Dodson can employ methods to get the birds off your property.
Although the company claims it will offer return treatment if you’re unsatisfied with the results, there was no confirmation of how long that turnaround is. Dodson’s website offers only the most basic information about its services. Also, you won’t be able to adjust your account online since the company does not offer online account management. If you call customer service after hours, you can leave a message and someone will return your call the next day. They respond within 24 hours and many competitors cannot claim that.
The pest identification guide that Dodson has online includes dozens of pests with large images to help you figure out which pest you're dealing with. However, the guide doesn’t include information on how to prevent infestations or how to deal with the bug immediately. There are some general tips under a few tabs on the website, such as Pest Management, Rodent Management and Fly Management.
Dodson offers pest and termite extermination, control and prevention services that include a variety of species – even wildlife management services. Most companies in our pest control service reviews offer return treatments as part of their service agreements, and Dodson does as well. However, Dodson doesn’t offer online account management or 24-hour assistance, so you can’t make changes to your account or schedule an appointment any time of the day or night.