Zappos.com offers free shipping, one-year returns and an extensive selection of shoes to choose from, including an assortment of popular name brands as well as shoes to fit any size and style.
Many online shoe stores have minimum purchase requirements to get free shipping. Zappos.com offers free shipping on all items, no matter how much you spend. You can also return your purchase for up to an entire year, and return shipping is free. This is a rare perk that you won't find from similar companies.
Zappos.com has a large inventory of women's, men's and children's shoes in virtually every style. When you find an item you like, you can read more about the item information, such as the material it is made from and its lining. You can read customer reviews from other consumers who have purchased the same shoes so you are fully aware of the fit and quality before you purchase.
Shoes are organized by category, brand, size, style and occasion so you can browse easily. There is also a handy search feature at the top of the home page so you can go exactly to the type of shoe you're looking for, whether it's running shoes, diabetic-approved, orthotic-friendly or eco-friendly shoes.
It takes five to seven days to receive your items once you place an order, which is standard. If you'd like your order delivered faster, you can pay for expedited shipping at an additional cost. Zappos.com offers a full satisfaction guarantee, so you can return items for a refund without any hassle, and you can print out a return shipping label at home, which is convenient.
The website does not offer a shopping rewards program, but if you shop there on a regular basis, you can become a VIP member. As a VIP member, you get free expedited shipping.
The company has a toll-free telephone number for help and support. Agents are available 24 hours a day, 365 days a year. Email and live chat are available. You can browse the company's FAQs page for answers to commonly asked questions.
Zappos.com offers free shipping and returns without restrictions, and the company's customer service agents are knowledgeable and easy to reach. This online shoe store stands out in a competitive market with its hard-to-find specialty sizes and selection of categories.