PROS / The customer service is among the best we tested.
CONS / The average turnaround time is longer than with most services.
VERDICT / SalvageData Recovery provides a great evaluation process with excellent customer service and comprehensive recovery features, including a certified cleanroom and SOC 3 security audit.
Salvaging important data from a damaged hard drive is stressful and expensive. SalvageData Recovery makes the process stress-free by providing excellent customer service, a detailed free evaluation and comprehensive data recovery features that include DIY software for logical recoveries. Not only are the technicians extremely successful at recovering data from a damaged hard drive, but the SSAE SOC 3 security is comprehensive. You don't have to worry about your sensitive files falling into the wrong hands. For these reasons, SalvageData Recovery has earned our Top Ten Reviews Silver Award for best hard drive recovery service.
Hard Drive Evaluation
SalvageData Recovery has one of the best customer service teams among the data recovery services we reviewed. The service scored 95 percent in our consistency tests. For the test, we asked the service a series of questions through anonymous emails, phone calls and live chat. Then we compared the responses to determine how consistent the customer service is at presenting itself to a potential client. In all the responses, the answers were consistent. The only inconsistency was in a few unanswered questions. Compared to most of the other hard drive recovery services we contacted, this is extremely minor.
Like most data recovery services, SalvageData offers an in-lab evaluation of your damaged hard drive for free. The evaluation takes about one or two business days and includes a full diagnostic report of your hard drive with the estimated recovery costs. You're given an estimate invoice that has a line-by-line list of the costs so that you know exactly what the estimate includes. A detailed estimate invoice is important because you should never approve the recovery unless you know exactly what you're paying for and why.
One of the most critical features of SalvageData is the certified ISO 5 Class 100 cleanroom. A cleanroom is essential when recovering data from a damaged hard drive because the platters that contain the recorded data are extremely sensitive to contaminants. It's far too common for hard drive recovery services to claim to have an ISO 5 Class 100 cleanroom when it's not certified and not a full room but only a workstation.
This service clearly displays its certification on its website, which is what you should look for. The service claims that the cleanroom is certified annually, but the last date on their public certification was Sept. 17, 2012. It’s entirely possible, and even likely, that they simply haven’t updated the website with the most recent certification.
SalvageData Recovery can recover files from all types of media and operating systems. The service can also perform on-site recoveries and remote recoveries, which is when a technician accesses your computer through an internet connection to perform logical recoveries. You can also purchase DIY recovery software, which is for logical recoveries where there is nothing physically wrong with your hard drive.
The one downside is the relatively long turnaround time of 10 to 15 business days. This is only a minor drawback, as it shows the service isn't going to rush the recovery process. As with all hard drive recovery services, you can pay extra for emergency or express recoveries if you need your data quicker.
SalvageData Recovery is one of the few hard drive recovery services to carry a SSAE 16 SOC 3 audit report of its data privacy and security protocols. A SOC 3 report is for public use and is the highest level of security certification a data center can receive. This is a remarkable achievement for any organization. To maintain this, SalvageData adheres to strict security protocols that regulate both facility and computer access. Employees who have access to the cleanrooms are thoroughly screened and credentialed before they are hired. The audit is performed by a third party once a year.
The premises are under full surveillance. All of the storage rooms and cages use biometric locks, which both track and control access to sensitive areas. All recovered data is automatically encrypted using 256-bit encryption, and technicians are forbidden from opening and browsing client files. The hard drives are fully tracked and receive full data destruction upon the successful recovery. You can trust this service with your sensitive files.
Help & Support
This company offers an unparalleled level of customer service. In our contact with its representatives, we were impressed with the personal connection the company strives to make with every customer. This personalized help and support is something most other hard drive recovery services lack, and it can play an integral role during stressful data loss situations.
Since data loss doesn't always occur between 9 a.m. and 5 p.m., SalvageData provides 24-hour assistance. The company also has a self-service portal online, where you can log in and track your case. Cases are continually updated so you know where your data is in the recovery process.
SalvageData Recovery is a definite leader in the hard drive recovery service industry. It provides the expertise and personalized attention that catastrophic data loss often requires. Moreover, its verifiable credentials ensure you get a high level of service. The ISO 5 Class 100 cleanroom is certified by a third party. The SSAE SOC 3 security audit proves that it has strict security procedures. No hard drive recovery service is 100-percent effective, but SalvageData Recovery comes close.