PROS / Zazzle offers more products than any other online printer we reviewed.
CONS / Its products are generally more expensive than the competition.
VERDICT / A wide selection of products plus easy-to-use design tools are Zazzle’s main attractions. Anyone can use this service to order the exact product they want.
Zazzle is one of the most versatile digital printing services in business. It offers business cards, wedding invitations and more, with a variety of themed designs and templates. Even though it's not as good a value as other companies on our lineup, you can find unique options on Zazzle you won't find with other online printers.
Zazzle's website has an impressive number of products. You can find themed business cards to fit almost any situation as well as T-shirts, mugs, phone cases, posters, even gift-wrap. The number of product categories available on Zazzle is absolutely one of the best among the online printing companies we reviewed.
Zazzle offers a helpful Create Your Own tool to help you conceive and design your item. You upload photos and text from your computer directly to the site. Zazzle's platform is efficient in its versatility, since it accepts files from nearly every design application. Its design features are made for customers to experiment with so you can create a product that reflects exactly what you have in mind.
Previewing your items is easy. Even though you can't view a proof of your finished item, product photos and graphics give you a good idea of how the final item will look.
Zazzle's products, while varied and often creative, are usually more expensive than those offered by other online printers.
The company has a customer satisfaction guarantee, but the process of returning defective items is not very smooth. You have to send a photograph of the defective item product along with a description of the problem within a certain time period for your refund to be approved. This time period varies. For most products, you have 30 days, but for other products, like stickers and stitch files, you have 10 days. The number of individually designed products might explain the company's reluctance about refunding defective items.
There is no online chat tool. There is telephone support, but we were put on hold for more than 10 minutes before someone answered. You can also email Zazzle; its hours are 3 a.m. to 6 p.m. Pacific Standard Time.
Zazzle provides enough customizable print products to last any company a lifetime. It has easy design capabilities and a product mix versatile enough to accommodate any business. However, returning defective items is more of an ordeal than it is with other companies.