Pros / Gillware has some of the fastest turnaround times among the services on our list. Evaluations take one to two days and recoveries take between one and three days.
Cons / It performs data recovery in cleanroom-like workstations, instead of a third-party certified cleanroom.
Verdict / Gillware Data Recovery has the expertise to recover data from all types of storage devices, but the lack of a certified cleanroom is concerning.
Gillware Data Recovery is an excellent RAID recovery service that works hard to set itself apart from other services in this industry, also earning it the Top Ten Reviews Bronze Award. With Gillware, you have access to technicians with the expertise to recover data from all types of storage devices and data loss scenarios. In addition, a third party audits the security procedures and policies, ensuring that your data is safe and secure. However, while it posts its ISO 5 cleanroom certification on its website, data recovery is performed in a cleanroom-like workstation environment.
- Customer Service Consistency
While some cases of data loss seem hopeless, Gillware claims it can rescue data from almost any device, regardless of the damage incurred. The recovery process begins when you send your RAID drive to the company's facility for a free evaluation.
Gillware technicians closely examine the drive to determine what is recoverable and how to recover it. When the evaluation is complete, they send you a list of the files that they can recover via email. You can then review the record and decide whether recovering the data is worth the cost.
Unlike most other RAID recovery services, Gillware Data Recovery uses cleanroom-like workbenches rather than a cleanroom. Workbenches are modular and more portable and allow companies to expand faster. However, there is more of a chance that contaminants can sneak through than with a sealed cleanroom.
Gillware has one of the fastest turnaround times, with evaluations estimated to take between one and two days, and the process for recoveries taking between one and three days. Of course, this average turnaround time is based on a single drive. If you need the data faster, you can upgrade your account to a priority service that puts technicians on your recovery 24 hours a day until it's complete.
The most standout characteristic of Gillware Data Recovery is its security. The data on your RAID drive could be sensitive to your business, your family or you personally, so it's critical that your data is protected and secure.
Gillware is a General Services Administration (GSA) contract holder, meaning the company is authorized to provide data recovery services to government agencies and employees, so it has some of the strictest security policies and procedures. It is SSAE 16 Type II certified.
Help & Support
One downside is the customer service, which scored a 75% in our tests, compared with the 95% score of the best services we reviewed. We arrived at this score by anonymously asking various Gillware customer reps a series of questions. We then compared answers to ensure that the responses that were provided were consistent and that all of our questions were answered.
The biggest issue with the responses we received is that many of our questions were not fully answered. Since trust is one of the most important aspects of any RAID recovery service, this is a significant concern.
Gillware Data Recovery is a good option for recovering data from a RAID drive. Its expert technicians are trained in recovering data from all types of storage devices and scenarios. Your data is securely stored at all times, as the service meets the stringent security protocols required for any company with a government contract. However, we'd prefer that Gillware offer better customer service and a fully certified cleanroom.