PROS / The customer service is exceptional, scoring 95 percent in our consistency test.
CONS / It has a longer average turnaround time than most services in our review.
VERDICT / SalvageData Recovery's combination of a great evaluation process, high-end customer service, a certified cleanroom and a SOC 3 security audit develops the trust necessary to know that the service can successfully recover your data.
Rescuing data from a damaged RAID system is stressful and expensive. RAID drives are more complicated than standard hard drives, and this requires qualified experts. SalvageData Recovery removes the stress from this process by providing exceptional customer service with a detailed and free evaluation. In addition, this service has expert technicians working in certified cleanrooms. Not only are the technicians extremely successful at recovering data from damaged RAID drives, but the SSAE SOC 3 security proves that the service takes its data privacy and security protocols seriously. For these reasons, SalvageData Recovery earns the Top Ten Reviews Gold Award for best RAID recovery service.
When it comes to whether or not you want to employ a particular recovery service, your decision will be made during the evaluation process – and customer service is the core of this process. In our consistency tests, SalvageData Recovery proved to have one of the best customer service departments in our review, scoring 95 percent. To determine this score, we contacted the service through anonymous emails and phone calls and asked a series of questions, then we compared the responses to gauge how consistent the service was at presenting itself to a potential client. We found no contradictions and only a few unanswered questions. Compared to some of the other RAID recovery services we tested, the customer service was refreshingly helpful at providing answers and building trust.
SalvageData Recovery offers free evaluations of your RAID system and promises that you won't pay for an unsuccessful recovery. The turnaround time of the evaluation is one or two business days, depending on the complexity of your situation. The evaluation includes a full diagnostic report of your RAID drives and includes the necessary recovery costs. In fact, the estimate is a line-by-line list of the costs so that you know exactly what you’re paying for.
The most important recovery feature of any RAID service is the cleanroom where the technicians perform the recoveries. SalvageData uses an ISO 5 Class 100 cleanroom, which is certified by a third-party organization. This is important because many RAID system recovery services claim to have cleanrooms, but many don't have the rooms certified. A cleanroom is essential for a successful recovery because it is designed to limit the contaminant particles that can damage the exposed platters of the drive. Without a certification, you can't be sure that the service maintains its cleanroom. This service clearly displays the certificate on its website and has the lab certified every year.
SalvageData Recovery can recover data from all types of media and operating systems. The service also offers on-site recoveries and remote recoveries, though this is costly. In addition, if you suspect that the data loss you have experienced is logical in nature, which means that there's nothing physically wrong with the RAID drives, you can purchase DIY recovery software from the service.
The one minor downside of this service is the relatively long turnaround of 10 to 15 business days. Since RAID drives are typically more complicated to recover than standard hard drives, you should expect your turnaround to be on the longer side. As with all RAID recovery services, you can upgrade your recovery to an emergency or express account, which costs more but speeds up the recovery.
SalvageData Recovery is one of the few RAID recovery services to receive SSAE 16 SOC 3 audits of its data privacy and security procedures. A SOC 3 isn't much different from a SOC 2, which is more common, but this report is designed to present the information for public use. As such, since the purpose of this third-party audit is to be public, it's meant to boost trust with consumers, which is critical in this industry. To maintain this security audit, SalvageData sticks to strict security protocols that regulate the entire facility, including protocols for computer access and employee movements. All employees with access to the cleanrooms must pass a thorough background check and be credentialed before access is granted.
As with all the most secure RAID recovery services, the entire facility is under constant surveillance. Access to the storage areas and storage cages are controlled with biometric locks, which both track and control access to sensitive areas. Your recovered data is automatically protected with 256-bit, military-grade encryption. Technicians never open and browse client files, and the RAID drives are tracked at every point in the process. In terms of security, you can trust this service to keep your sensitive data safe.
Help & Support
SalvageData Recovery provides the best support in our review. The personal connection the company strives to make with the customer is impressive. Not only are you assigned a dedicated case manager that walks you through the entire process, but you also have access to excellent resources through an online portal. This personalized support is something most other RAID recovery services don't offer. It alleviates the stress of data loss.
Since data loss has no respect for time, SalvageData also provides 24-hour assistance. If your RAID server goes down in the middle of the night and you need help immediately, the support staff is available to get you started. Cases are continually updated in real time, so you know where your data is in the recovery process.
SalvageData Recovery is the best RAID recovery service in our review because it combines excellent customer service with a certified ISO 5 Class 100 cleanroom and an SSAE 16 SOC 3 security audit. The service has the expertise and personalized attention to rescue data from catastrophic data loss situations. The bottom line is you can trust this service with your RAID drive.