PROS / It offers a service-level agreement as well as a 30-day money-back guarantee.
CONS / You must pay extra for many features, including call monitoring and call queueing.
VERDICT / 8x8 offers reliable coverage and good customer support. It provides multiple calling plans you can choose from, so you can find a solution that works for you.
8x8 is one of the most customizable VoIP phone services we evaluated. It offers standard calling and video-conferencing features as well as premium features and third-party integrations. For these reasons and more, it earns our Top Ten Reviews Bronze Award for VoIP services.
While 8x8 is a solid phone service, it lacks advanced call-routing options. It offers ring groups, which ring multiple agents simultaneously until someone picks up. However, this VoIP provider charges extra for other routing options and call monitoring. However, a custom greeting is included with your plan. Integrations with Outlook, Google, and CRMs like Salesforce and SugarCRM are included as well. This ensures that all of your contact information is easily found and that you can pull up important client contact information and past notes while you are on the phone.
In the 8x8 customer dashboard, you can view analytics. This data helps you see how agents are performing and total hold times for your customers. You can graph data in charts and share findings with employees and management teams.
8x8 offers essential calling features like call waiting, caller ID and hold music. Included with its plans are virtual receptionists and voicemail-to-email transcription.
While 8x8 lets you set up additional phone lines, add a toll-free number and obtain a virtual fax number, these features cost extra. Costs vary, so you'll want to check with 8x8 for more details about these fees.
This VoIP phone service offers two plans you can choose from: Virtual Office and Virtual Office Pro. Virtual Office Pro includes video conferencing, faxing and call recording.
Each plan includes 250 minutes per month for outgoing calls. After you exceed 250 monthly minutes, you pay 2.9 cents per minute for calls within the U.S. and Canada. If you make a lot of outgoing calls or call international locations frequently, you can add an unlimited calling plan to your service. Locations for unlimited calling include Puerto Rico, Guam, U.S. Virgin Islands, France, Ireland, Italy, Spain and the United Kingdom.
If you call multiple countries each month, you can add a Global Extension to your account. While costly, this extension will save you money overall if international calling is an essential part of your business plan.
Help & Support
8x8 uses a fully redundant network with two server locations in the U.S. Like most VoIP services in our comparison, 8x8 offers a service-level guarantee and a 30-day money-back promise. This ensures a reliable network with little or no downtime.
You can contact support 24 hours a day, seven days a week via live chat, email and telephone. You can also visit the searchable knowledgebase to find tutorials, downloads, such as user guides, and other support topics, such as how to configure your router and set up your automated receptionist.
Though 8x8 lacks certain specialized features, like advanced call routing, it provides quality VoIP service and easily accessible customer support. This VoIP provider includes a service-level agreement and a money back guarantee, so you know it stands by its service.