PROS / As part of the Comcast cable company, Xfinity Voice has excellent voice quality.
CONS / Xfinity charges more for additional lines and special numbers. Its support section lacks articles on several features.
VERDICT / Xfinity is a good option if you need a basic VoIP phone, especially if you use other Xfinity services.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about VoIP Services here.
Cable giant Comcast provides a respectable VoIP solution through its Xfinity brand. The service provides most of the plan options and calling features we look for in VoIP services, but it’s short on additional phone services. Therefore, Xfinity Voice is best suited for residences rather than home businesses looking for a full-featured VoIP system.
Xfinity Voice plans vary in price, by countries you need to call and by how many minutes you want per month. It does not have an unlimited international plan. As part of Comcast, it offers special rates if you bundle your phone service with Xfinity television or internet services. This is a convenient option for homeowners.
All of the service’s VoIP plans offer 12 common calling features, including call waiting, caller ID and three-way calling. However, the service does not offer some features like a softphone option or the ability to choose a different area code or phone number. In addition, you must pay extra for toll-free numbers, virtual phone numbers and additional lines.
Xfinity Voice's has excellent internet call quality. Comcast devotes a specific section of its cable just for phone lines so that your internet usage does not interfere with your internet calls. The service is converting to fiber optic cables, which will improve speed and quality.
You can fully manage your VoIP system through the Comcast website, whether you want to view your latest bill or upgrade your service. This VoIP service provides a knowledgebase and FAQs that you can browse if you run into issues, as well as a forum. In addition, you can contact the company directly via telephone or live chat on the Comcast website or find a service center near you.
For homeowners who need little more than occasional long-distance calling, Xfinity Voice is a good option. The VoIP service delivers the essential features most residents want, from call forwarding to caller ID. Being part of Comcast means the quality of internet calls are generally excellent as well. Xfinity is a good option if you’re looking for a basic VoIP phone system for your home.