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Dialpad Review

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PROS / The mobile apps are extremely easy to use.

CONS / You can only record calls. There are no call-monitoring features.

 VERDICT / The Dialpad app is easy-to-use and offers full functionality because of this, it is a good choice for companies that choose not to purchase desk phones.

Dialpad offers voice calling, video conferencing and text messaging. This flexibility helps small businesses connect with clients in a plethora of ways that works best both for customers and for businesses. This VoIP service offers cost-effective plans and an easy-to-use mobile app.

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This VoIP phone service is cloud-based, so it requires no hardware and very little setup. As long as you have a strong internet connection, your phone system will be working in minutes. You can access your phone line from any internet-enabled device, including computers, smartphones and tablets.

The app for tablets and smartphones is incredibly easy to use. If you are interested in a more traditional setup, Dialpad integrates with VoIP SIP hardware, like desk phones, which you can buy or lease through Dialpad directly. If you already have a SIP phone, it is most likely compatible with Dialpad's system.

Due to its strong collaboration feature set, Dialpad is one of the best VoIP services for teams. It offers screen sharing, group messaging and video and audio conferencing. Team members can also share documents within the app.

Furthermore, this system integrates with Office 365 and Google so all of your contacts are easily accessible. This service directly merges with Salesforce and other CRMs, so important information is right on your screen when you are talking to a client.

Standard Dialpad features include conference calling, do-not-disturb mode and call waiting. While you can record calls, Dialpad doesn't offer any call-monitoring options. Call monitoring is useful when you are training employees. Managers can listen in on calls and guide trainees. While some VoIP services offer local and toll-free numbers with their plans, Dialpad charges a $5 monthly fee. Furthermore, it does not offer unlimited calling – it charges 2 cents per minute per call.

Dialpad gives you access to calling statistics and analytics, which help you gain insight into your business and see how your employees are performing. You can graph results so you can visually analyze results.

Dialpad offers 24-hour support, five days a week. There is no money-back guarantee and no live chat. However, you can reach support via phone and email. There is also a FAQs page where you can find answers for many common questions about the VoIP service.


Dialpad is a top VoIP service for teams and for working directly with clients. It allows you to share screens and documents, which greatly enhance collaboration among work teams. While this service lacks call-monitoring features, it is still a top choice in VoIP providers due to its mobile app and CRM integrations.

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