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Nextiva Review

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PROS / You're not obligated to commit to a contract.

CONS / It doesn't offer a service-level agreement.

 VERDICT / Nextiva offers solid plans full of useful business features. However, it might too expensive for many small businesses.

Used by over 100,000 businesses throughout the U.S., Nextiva is a cloud-based VoIP service provider that offers conference and voice calling, text messaging and email to help you communicate more effectively with clients and your team.

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You can access your Nextiva account from any internet browser or internet-enabled device. Setting up your account is easy. Since this VoIP phone service is cloud-based, you don't have to maintain any hardware, aside from the phones you use. This VoIP service works well for businesses of all sizes and supports over 100 users.

When you start with Nextiva, there are three plans you can choose from. Each plan offers a telephone number, toll-free or local, and unlimited domestic calling. This VoIP service offers many features designed for businesses. To access the premium features, you might have to sign up for a more advanced plan.

Pricing is built on a per-user model. Nextiva offers discounts with the more users you have. For example, you might pay $34.95 a month for one to four users. But if you have 100 or more users, this price drops to $21.95.

Pricing also depends on the length of service. If you go month to month, you have more flexibility; however, signing up for a one or even a three-year contract results in significant monthly savings. Based on our research, Nextiva was the most expensive VoIP services, with an annual cost of $6,000 for 15 users.

If your business consists of a large volume of consumer calls, Nextiva offers more call-queuing options than other providers. These call-queueing options include circular ring mode, which rings agents in order until someone picks up; simultaneous ring mode, which rings every agent at once until someone picks up; and ACD queues, which transfers calls to the next available agent.

Nextiva offers analytics that provide helpful insights. For example, you can see the peak hours when customers are calling, which allows you to schedule more employees during these times. This VoIP provider also integrates with Salesforce.com, Zendesk, SugarCRM and NetSuite.

Call-monitoring options included with Nextiva let supervisors listen to customer phone calls for training purposes. The network Nextiva runs on is fully redundant, supported by 10 nationwide servers. It doesn't offer a service-level agreement (which guarantees service).

There is a 30-day money-back guarantee, and you can access support over the phone, via email and live chat. Nextiva also features a blog on its website along with videos and articles.

Summary

Nextiva is a top cloud-based VoIP system that lets you access your account from any browser. Furthermore, multiple queuing options help you reduce customer wait times. While Nextiva provides reliable service and a full feature set, it is the most expensive service on our lineup.

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