PROS / Each plan includes call queuing, an automated receptionist and your choice of a toll-free or local number.
CONS / The call-monitoring features are limited.
VERDICT / Phone.com integrates with your existing phones, is easy to install and offers important administrative features, like integration with CRM. However, some of the more premium features cost extra.
In our comparison of the top 10 VoIP services, Phone.com is cloud-based and competitively priced. It offers more than 40 features and quick, easy setup. When you order Phone.com, you will receive an adapter that works with your existing phone or, if you prefer, you can lease VoIP phones.
Phone.com gives you a choice of three plans: Base, Plus and Pro. You also have the option of paying month to month, or you can sign an annual contract. While the rates are much lower with the annual contract, you have more flexibility and will not risk incurring early cancellation fees with the month-to-month plan.
Each plan offers different features and does not provide unlimited minutes. If you want to add unlimited minutes, it will cost you $23.99 per month per line. Other extra features, like call recording and call analytics that are typically included with other VoIP services, will also cost you extra with Phone.com. However, Phone.com includes a few features that competitors charge extra for like voicemail to text and a virtual fax number.
Phone.com can be integrated with CRM applications like Salesforce, SugarCRM, Insightly and others. Phone.com has teamed up with Tenfold, a third-party company, to make this possible. If you want to check voicemail, make calls and send text messages using your office number while you're on the go, you can download the mobile app to your smartphone. The app is available for both iOS and Android.
Phone.com does not have a money-back guarantee, though it offers a 30-day free trial, which allows you to test the service before purchasing it. However, once you sign up and pay for service, you will not receive a refund. You can reach customer support during regular business hours using email, live chat or the phone. The company offers a knowledgebase on its website featuring articles to troubleshoot problems and FAQs.
Phone.com is easy to setup and provides many features offered by higher-ranked VoIP service providers; however, these extra features will cost you more. If added monthly costs or forgoing unlimited domestic minutes is not a deal breaker, then Phone.com is a worthwhile choice.