PROS / It offers Advanced Call Routing, which greets repeat customers by name.
CONS / This service lacks call-monitoring features that are common among VoIP providers.
VERDICT / RingByName offers reliable coverage and useful features, such as unlimited domestic calling, that will benefit small business owners. However, similarly priced plans from competing services offer far more features.
RingByName offers flexible plans and reliable coverage. While this cloud-based VoIP service provider doesn't provide feature-filled plans like higher-ranked services, it has three servers and plans to suit small, growing businesses.
This service doesn't offer the full set of features that other top products on our list do. Though it is priced competitively, you could get more features for the same price with another service. For example, Jive offers call-monitoring features that allow supervisors to listen to employees calls for training purposes and pipe in to the conversation when needed. RingByName lets you record phone calls, but you can't monitor or interact with employees or customers.
With this VoIP provider, you can route calls, but there is no call-queuing option. You can access your call analytics to view important information. Further, RingByName merges with customer relationship management services like ZOHO as well as Outlook and Google contacts, so all your contact information is readily available when you're making calls.
When clients call your company, a prerecorded message greets them. You can create a personalized message and upload it to the system. One unique feature RingByName offers is advanced call routing. When a repeat customer calls you, the virtual receptionist greets him or her by name and directs the customer to the last person they spoke with.
RingByName offers plans that include unlimited calling to both the U.S. and Canada. International calling rates vary, depending on the country you are calling. Based on our research, the annual cost of RingByName for 15 users is $5,400.
This VoIP service provider is one of the few that does not provide a service-level agreement, which guarantees a quality of service. However, there is a money-back guarantee. If you are unhappy with your service, you can cancel within the first month and receive a refund.
If you encounter problems, such as an outage, or just need system support, you can reach the company via email, live chat or phone. Customer support is not available 24/7, so if you encounter an issue outside of business hours, you will have to wait to contact help.
RingByName offers unlimited domestic calling with all of its plans and has a unique call-routing feature. However, this VoIP service does not include call queues or call-monitoring features common with other VoIP services. Its prices are similar to other services, but it offers far less value.