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RingCentral
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Pros / It integrates smoothly with third-party apps like Zendesk and Dropbox.

Cons / Its plans are more expensive than other VoIP systems.

 Verdict / With its strong feature set and flexible calling plans, RingCentral is the best VoIP service for small businesses.

RingCentral is a cloud-based VoIP phone service geared toward medium to small business users. It has an intuitive interface and runs on a reliable network. It merges with programs you may already use, like Dropbox and Zendesk, so you have easy access to client info when speaking with customers on the phone. This VoIP provider leads our top 10 VoIP comparison as our Top Ten Reviews Gold Award winner. It works for small businesses and can scale with your company as you grow.

This system is cloud-based, so there is no hardware or setup to worry about. All of your telephone lines are hosted on RingCentral's 15 remote nationwide servers. If you need phones, you can lease or purchase them directly from RingCentral. Furthermore, RingCentral includes a softphone with your plan. With this softphone, you can make calls directly from your computer using its built in speakers or a headset. You can also download the app for iPhone or Android to use RingCentral on your smartphone.

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Administration

This company offers call distribution in ACD format. This means your calls are sent to the next available agent on a first-come, first-serve basis. RingCentral also lets you utilize hunt group queuing, which circulates calls among your employees in a round robin format.

RingCentral gives you a lot of flexibility with your phone system. You can adjust your settings and record custom greetings, set maximum wait times and forward calls to your smartphone app. RingCentral has a great smartphone app that integrates with third-party apps like Outlook, Salesforce, Google Apps for Work and Zendesk.

This VoIP service provider also gives you helpful analytics that help you gain insight into your company. In the user dashboard, you can create reports based on usage analytics, trending metrics and call activities, which you can convert into graphs and reports to share with colleagues. Other information you can view in the dashboard includes call logs, caller ID and call duration.

You have a few options for call-monitoring features, which are helpful when you're training new employees. These features include spy mode, which lets supervisors listen in on calls. Whisper mode lets managers talk with employees without the client overhearing them. There is also a barge-in mode, which lets a supervisor take over an ongoing call.

Call Management

RingCentral offers an impressive array of call-management features as well, including video conferencing, voicemail to text and a fax line. If you register your number as toll free, your customers do not have to pay long-distance calling fees. You can also activate a call directory that lets clients find the agent or department they want to talk to and dial them direct.

The virtual attendant greets customers with a custom message you create. It also directs callers to certain employees or departments. Lastly, when you create your automated receptionist greeting, you have the option to include information about upcoming closures or promotions.

Service Plan

You can choose one of three plans RingCentral offers. Prices vary based on the number of users you have, starting at $25 and going up to $45 per month, per line. Other factors that influence price with this VoIP service include the number of toll-free minutes you need per month, how many people can video chat at one time and the duration of your contract. Each plan includes unlimited domestic calling and free in-network calling, which is standard among VoIP service providers.

Luckily, you can port your current number to RingCentral. If you keep RingCentral for more than 30 days, you can keep any of your phone numbers if you decide to leave RingCentral.

This company has multiple contract options. You can opt for a long-term contract or choose month-to-month service, which is the most expensive option. Out of the 10 VoIP services on our list, RingCentral is one of the most expensive, with an annual cost of $5,000 for 15 users.

Help & Support

When you choose this VoIP phone service, there is a service-level agreement and 30-day money back promise if you are unhappy with the service for any reason.

RingCentral offers continuous support, 24 hours a day, seven days a week. If you need additional help, you can find it on the company's website, which includes a FAQs page and a support section with informational articles, videos and other helpful materials. You can reach the company by email, live chat and phone.

Summary

RingCentral is the top VoIP provider. It comes packed with an array of features, including multiple call queuing and call-monitoring options. It seamlessly merges with popular third-party software programs, including Google, Outlook and CRM apps, and lets you create informative reports you can share with others in your company. While small businesses might find the service pricy, its comprehensive plan saves you the trouble of adding expensive features to your service.

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Specifications and Benchmarks

Help & Support

Money Back Guarantee (days)
30
24/7 Support
Phone
Email
Live Chat
FAQs or Forums

Call Management

Overall Functionality Score
A
Virtual Phone Number
Toll-Free Number
Directory and Extension Dialing
Voice Response and Receptionist
Fax

Administration

Call Monitoring
A
ACD Queues
Hunt Groups
Integration with Online Apps
LDAP Integration
Call Analytics and Account Management
Custom Greetings
Virtual Queuing System

Service Plan

Value Score
C
Unlimited Domestic
In-network Calling Included
Service Level Agreement
Discounted Annual Contract Option
No Contract Option, Discounted Yearly Rate
Number of Server Locations
15