PROS / ViaTalk’s plans include a second line at no extra cost.
CONS / This service does not provide a mobile app.
VERDICT / ViaTalk is a good choice for home phones and domestic calling, but it isn't the best choice if you have large international calling needs or want a mobile app.
Editor’s Note: This product has been removed from our side-by-side comparison because it has been discontinued. You can still read our original review below, but Top Ten Reviews is no longer updating this product’s information.
ViaTalk is a solid VoIP provider that offers plans for both business and residential VoIP. ViaTalk provides the most common calling features of VoIP services. However, its international calling plans are limited, and it lacks several of the advanced features found in other reviewed services, such as a mobile app for calling on the go.
ViaTalk offers three residential plans that all offer unlimited minutes but differ in price. You can choose to pay a monthly fee for month-to-month service, sign up for 12 months at a discounted annual rate or use your own equipment. The plans include unlimited calling to Canada and an hour a month to over 60 other countries. If you need more international time, you have to pay by the minute or get 1200 minutes a month for an additional fee. This service does not offer an unlimited world plan.
Additionally, ViaTalk provides small business VoIP plans that provide unlimited domestic minutes and a set amount minutes for placing internet phone calls to international numbers.
One advantage of this VoIP provider is the additional free line with a second phone adapter. With a second line, you can be on one phone while another family member is on the other. People who have a business can enjoy long tactical discussions without worry of monopolizing the only phone in the house.
ViaTalk offers all the usual features, like voicemail, caller ID and call waiting. It has speed dial and 411 directory assistance, but not the other X11 information lines. It also lacks call transfer despite having two lines. It has three-way calling but not conference calling.
While this VoIP provider lets you take the adaptor with you and works with other adaptors, it doesn’t provide a mobile app. This means you’re restricted to using only the telephone you’ve connected to the phone adapter to make VoIP calls. You can't use a smartphone or tablet, either.
This internet phone service provides detailed instructions with illustrations on its site about how to set up the phone adapter. Even if it’s your first experience with VoIP, it should only take you a few minutes to set up the system. Beyond setup instructions, available support options include a searchable knowledgebase and a FAQs section complete with troubleshooting questions. If you need more direct help, you can speak with a ViaTalk representative via email, telephone and live chat.
ViaTalk offers quality internet phone service with a plethora of features that make it a good choice for home or home office, and the free extra line makes it especially attractive. The most significant drawback is the inability to use it to make calls on a cell phone. It also lacks an unlimited world plan, but for domestic use, it's a good service.