PROS / It offers 24/7 help and support.
CONS / Many of its premium business features – call monitoring, voicemail to text and a virtual phone number – cost extra.
VERDICT / Vonage is easy to set up, and the system integrates with many CRM systems. If you're looking for basic service, Vonage is a good choice. However, if you need to add multiple features to your plan, the service can quickly get pricy.
Thanks to its popular commercials, Vonage is now a household name. This popular VoIP provider offers plans designed for small-to-medium businesses.
This VoIP phone service offers plans for small businesses that come with an array of features. However, not every feature is included with your plan. For example, a virtual receptionist, who routes incoming calls, is included in every plan. But other features, including call monitoring, hunt groups, voicemail to text and a virtual phone number, are not included. You can add them or go without. While this gives you the flexibility to build a plan that fits your business (and you're not paying for features you won't use), adding multiple extra features that you will use can be costly.
Vonage is one of the best VoIP providers for customization. In the admin portal, you can adjust your settings and add or remove features. You can also view analytics, so you can see how your staff is performing. Vonage integrates with QuickBooks, SugarCRM and Google. This lets you view important sales and contact information directly in the Vonage app.
If you leave the office but want to take calls and check messages, download the Vonage app. (The mobile app is available for both iPhone and Android smartphones.) Using the app, you can take your office phone with you wherever you have internet access.
Vonage plans include unlimited in-network and domestic calls to both the U.S. and Canada. It also offers a 30-day money-back guarantee. So, if you are unhappy during the first month of service, you will receive a refund.
You can reach Vonage customer support 24 hours a day, 7 days a week via email, telephone and live chat. If you want to find solutions on your own, you can visit the online knowledgebase, which offers FAQs, tutorials and weekly training webinars.
If you are a small business in need of basic phone service and maybe a few extras, Vonage is a good choice. However, if your business requires a lot of premium features, Vonage could quickly become too pricy. However, this VoIP phone service offers reliable coverage.