PROS / All products purchased through the store have a one-year guarantee.
CONS / Its customer service and technical assistance could be better.
VERDICT / 123inkjets' inventory of ink cartridges is effectively tailored towards business and home users.
Shopping at 123inkjet’s discount ink cartridges store is just what its name implies – quick and easy. The store carries ink, toner, and laser or recycled cartridges at discount prices. The company also backs its merchandise with a 100 percent satisfaction guarantee and makes it painless to return unwanted or defective items.
123inkjets offers a wide variety of top-quality compatible cartridges, along with some name brand ones, at an affordable price. The site’s inventory includes products for printer manufacturers like Konica-Minolta, Kyocera-Mita and Ricoh. This online store also sells supplies like 4 x 6 and 8.5 x 11 high-quality photo paper.
You can pay for the products you order from 123inkjets using a variety of methods. In addition to accepting the top names in credit cards like American Express, Discover, MasterCard and Visa, the site also takes MasterCard and Visa debit cards, personal checks, money orders, PayPal and Google Checkout.
123inkjets is one of several discount ink cartridges stores that accept purchase orders (POs). Schools and government institutions can submit POs as long as they include a contact person, telephone number and email address, so an order confirmation notice can be sent. All transactions are protected by 123inkjet’s secure shopping guarantee. The site encrypts your personal information, such as name, address and credit card number, so it can’t be read while in transit.
The site offers free shipping on orders more than $55, which is a higher threshold than some of its competitors. Generally, orders are mailed within three to five business days. Customers can upgrade to UPS 2nd day delivery for a slightly higher charge. This method is only available to locations where UPS Ground service takes more than two days to arrive from 123inkjets’ California warehouse.
If you need to get in touch with a 123inkjets’ customer service representative, you can call the site’s toll free number Monday through Friday between 7 a.m. and 6 p.m. or Saturday between 8 a.m. and 4 p.m. PST. You also can send off a fax or an email. The site does have a limited FAQs page and a troubleshooting page, though it could benefit from further development. Competing printer cartridge stores frequently have dedicated wikis for issues like installation and print quality issues.
123inkjets’ large product selection, easy-to-navigate website and its well-informed customer service representatives makes it a worthwhile option for discount ink cartridge purchases.