PROS / Abcink features free shipping and lots of discounts.
CONS / Its prices are slightly higher than its competitors.
VERDICT / Even though there are extra fees for special shipping and returns due to customer error, this site’s volume pricing and free shipping make shopping there affordable.
Abcink ranks midrange among the top online discount ink cartridges stores. This site prides itself on its large, all-inclusive inventory and a wide array of discounts. The store’s selection of inkjet and toner cartridges encompasses all of the popular printer manufacturers. These include Brother, Canon and Xerox printers. In addition to ink cartridges, Abcink carries accessories like ribbon cartridges and ribbon refill rolls, ink and toner refill kits either in a single quantity or bulk, and free label template downloads.
Payment options feature the standard inclusions. Abcink only accepts Visa, MasterCard, Discover and American Express, along with online payment service PayPal. All transactions are protected against identity and credit card theft by Secure Sockets Layer (SSL), an industry-standard encryption program.
If you need to cancel or modify your order, Abcink must be notified by telephone before 9 a.m. PST, and email cancellations are not accepted. Orders also cannot be changed or terminated once they have been processed. Customers should be aware of extra charges they may incur for special requests. If a package requires a ground signature an additional $6 will be added to your order; express signatures cost another $12. If an express shipment must be rerouted, expect to pay another $20 per package. Saturday or priority overnight packages come with a $15 per package price tag.
Abcink has a 100 percent product quality guarantee on all of its products. Most items that are returned within 30 days of the invoice date are entitled to a full refund. No refunds are issued after that date. Any defective inkjet or toner cartridges will automatically be replaced for free. Shipping costs, however, are nonrefundable. All returns require a Return Merchandise Authorization (RMA) number that is available by emailing the site. The RMA number must be clearly written on the outside of the package, and all products must be returned in their original packaging. A 15 percent restocking charge is applied to an order that is returned due to customer error.
Unfortunately Abcink’s customer service and technical support does not hold up against other discount ink cartridge stores. Representatives are only available via email or telephone. On the upside, telephone operators are quick to pick up.
Abcink more than makes up for its slightly higher prices and substandard customer service with competitive volume price rates. The savings these features provide offset the cost of the inkjet and toner cartridges and offers needed flexibility for your home or business printing needs.