PROS / InMotion Hosting offers the quickest and most helpful customer support of all the web hosts we reviewed.
CONS / The basic service does not offer free pro-level support.
VERDICT / InMotion Hosting is the best domain host for both beginners and advanced users, with a clean interface that is easy to navigate, several support options to help you get started, and several advanced features, like custom cron jobs, that professional web designers can use to customize your website.
Regardless of your level of experience in building sites and maintaining web domains, InMotion Hosting's domain hosting service plans are a great option. Not only does the service offer unlimited disk space and bandwidth, but the domain host boosts several security features that protect both you and your users. We found that InMotion Hosting not only offers cheap domain hosting, but the support team is particularly helpful in transferring your domain to or from InMotion Hosting. The domain hosting service gets our Top Ten Reviews Gold Award for its responsive service and great package features.
This domain hosting service automatically runs backups on sites that use under 10GB in disk space and stores them securely on its servers. If you need to restore your site from one of the backups, you can do so without charge once every four months; you must pay a one-time fee if you need to restore your site more often than that. Some comparable services only offer automatic site backup for an additional monthly fee or charge you to restore your site. Included in your control panel is a backup tool, which lets you manually run your own backups. The benefit to running your own backups is that you can choose which backup to base any site restoration on in case you need to revert to a previous version of your site.
InMotion Hosting is one of the few domain hosts to provide every form of security in the monthly premium. The service features a Secure Sockets Layer (SSL) certificate, a secure shell (SSH), a solid-state drive (SSD) and a spam-filtering program. With all of these security features, you and your users can rest assured that you are taking every step to protect your website and your visitors' information.
Control Panel Tools
InMotion Hosting uses the industry-standard cPanel for website management. With one-click installation for over 400 applications, you can integrate several apps into the control panel and make your website more versatile. The WYSIWYG website builder uses drag-and-drop editing, making it easy for beginner web developers. At the same time, all packages give you access to a variety of features to help your site run better that are sometimes only included in premium packages from comparable services, such as custom cron jobs. This feature allows you to schedule a command or script to run on your server at a specified time and date. The website builder also allows more advanced users to edit code to fully customize your website.
With the Launch basic package, you have access to the service's premium website builder. This is a great option if you have no or little experience building a website. The builder lets you select from a variety of templates. With the templates, you can customize the content elements, such as the colors and images. The website builder is also compatible with WordPress, which has free subdomain hosting, so you can use that integration if you are more comfortable using a familiar interface.
Help & Support
InMotion Hosting's customer support is accessible 24/7 by phone, email and live chat. While pro-level support, which includes a service-level agreement that ensures 99.9% uptime or the company credits you with free hosting, is only included with the highest-level plan, regular support is quick, and representatives are well educated about the system and services. We tested the live chat option 10 times during the week, varying the times we contacted the company at night and during the day. During those attempts, we tracked the wait time between when we initiated the chat to when a representative responded to help us and averaged the time to a little less than eight minutes. This isn't the fastest average time we tracked, but it's easily in the top three.
When testing this service, we built and tested a basic site using the Launch hosting plan. We built it specifically to test the limitations of the plan, and then called customer support when we ran into any issues. InMotion Hosting's technical representatives accessed our site and diagnosed the exact problem for us with a short waiting time, offering solutions and tips as needed. They didn't try to sell us upgraded packages or additional options like some other services did, instead helping us work with what we had. In comparison to all of the other domain hosts on our list, InMotion Hosting's support staff offered us the highest quality of support.
InMotion Hosting offers a great choice of web domain hosting packages with many features that compete well with comparable services. With the basic Launch package, you can host one or two websites on your account. The company includes a free domain name with your site and the ability to transfer three full websites if you have sites hosted on another domain registrar. With knowledgeable and responsive customer support backing up the service's great features, InMotion Hosting is the best domain hosting service we reviewed.