PROS / InMotion Hosting hosts your data on an SSD drive in green data centers at no additional charge.
CONS / This service does not offer free priority support.
VERDICT / InMotion Hosting offers complete UK shared web hosting services with features and technical support that's tough to beat.
InMotion Hosting's UK web hosting services thoroughly holds true to the features it offers with its shared hosting packages. The company runs its services on green data centers and offers to transfer websites to its services from other web hosts with no downtime or data loss. This web host offers the longest money-back guarantee period of 90 days for all of its shared hosting plans. For overall great service and support help when needed, this UK web host earns our Top Ten Reviews Gold Award.
With this web hosting company, you have the choice of three shared hosting packages: Launch, Power and Pro. The plans vary in the number of websites and databases you can host, what level of support is included, and how many parked domains and subdomains you can host on one account.
We tested the Launch plan, which is the basic plan. With the Launch plan, you can host up to two websites and databases on one account; most comparable services only let you host one. If you have a website hosted on another service, this web host offers to transfer the site to its services at no charge; this includes up to three sites. Additional site transfers have a cost per item attached to them.
Help & Support
This UK web host service offers both basic support and priority support. Only the highest-level plan includes the priority support option, but this service's basic support is thorough. You can contact a live representative 24/7 through the phone, email or live chat options included on the company's website.
We tested both the phone and chat support systems at various times throughout a week to see how responsive and knowledgeable support staff was, and we weren't disappointed. For live chat support, we initiated a request for help ten times at different times during the day and night over a week. Each time, we timed how long it took a representative to respond to us and took an average of the ten times. Depending on the time of day you request support, it takes a little less than eight minutes to get live help, which is well in the top three of response times for comparable services we tested.
With both phone and live chat support, representatives were able to quickly access our site and accurately diagnose problems. Rather than trying to sell us additional features or convince us to upgrade to a higher-level package, like some comparable services do, InMotion Hosting's support staff helped us figure out how to better use the features we had access to.
Control Panel Options
InMotion Hosting's choice for site-management tool is the industry-standard cPanel system. On your cPanel dashboard, you can track how much disk space your sites are using and how much bandwidth you have used per month. Through the cPanel, you can view popular apps that integrate with InMotion Hosting's system, such as WordPress and Joomla.
This UK web host service hosts your website on a solid state drive (SSD) for quicker and better performance; comparable services sometimes charge for this type of feature. Each site that uses under 10GB of disk space is automatically backed up by the service. If your website has any issues and you need to restore its layout and contents to a previous version, you can restore using the most recent automatic backup. In general, you have access to one free restore every four months.
However, the company includes a free backup tool in your management panel, so you can run manual backups. With manual backups, you can restore your site at any time, and you can choose which backup to restore from.
InMotion Hosting is one of the top UK web hosts we tested. With the service's basic package, you can host up to two websites and domains on one account with unlimited access to bandwidth and disk space intended for a small site. The company's help and support staff are well trained and familiar with the system, so they can answer questions and troubleshoot issues quickly when they come up. No matter what level of experience you have with running a website, this web host service has a lot to offer.