PROS / FatCow has a lot of features for retail sites.
CONS / There is a long wait for live chat assistance.
VERDICT / FatCow doesn't take itself too seriously and manages to be one of the better web hosts available.
When a company's main site is laden with cow puns, we can barely hold back ourselves. We'll try not to steer you in the wrong direction as we horn in about our beef with web hosting services. Unnecessary puns aside, FatCow is an impressive web host that prides itself on simplicity. It intends to be the alternative to the technical and overwhelming world of web hosting. To meet the needs of potential customers, this service has transitioned from only having annual plans to more user-friendly monthly payment plans.
The hosting package for this service is nearly perfect. We say nearly because the plan offers just about every feature but doesn't have the flexibility of its competitors. This Original FatCow Plan is easily comparable to most other companies' midrange shared hosting packages. Instead of using the standard term "unlimited" for each of its offerings, it uses the similarly vague "oodles." In that respect, this web host offers oodles of domains and subdomains under one account. You also get unlimited disk space, personalized email accounts and MySQL databases at your disposal. Strangely, you cannot reserve or park domains.
Help & Support
Although this web hosting service is easy to use, it is always nice to have a knowledgeable fallback to consult in the event of a technical problem. An emphasis on customer service is part of FatCow's unique business approach. For this, they have a team aptly titled The Moo Crew. We found this team to be average when we reached them by phone and live chat. The average wait time was over 13 minutes. It's far from the worst wait time we experience in our testing, but anything over 10 minutes isn't great. On the plus side, the site is wide open for tutorials and knowledgebases. You can even provide feedback right on the help page. Also, they don't segregate the support received by how much you're paying. The Moo Crew provides the same amount of help to every customer.
Control Panel Options
The web hosting service offers enough advanced features to appeal to beginners and experienced users alike. The service integrates Google Custom Search, which enables you to search within your website. You also get Webmaster Tools, which provide you with right features to manage your website. The web hosting service also supports WordPress, Gallery2 and phpBB, allowing you to turn your website into a blog or add message boards and photo galleries.
The security features on FatCow are custom built for retail purposes. In fact, this plan allows you to use the ShopSite Online Store and integrates PayPal. To make customers feel secure, your site has access to shared SSL, which encrypts transactions on specific pages.
FatCow does not provide the flexibility of most of its competitors. Instead, it puts all of its focus onto one hosting package. As the consumer, it’s easy to appreciate the fact that this service takes something as monotonous as web hosting and adds some humor. It also doesn't hurt that they have a great balance of interface features, unlimited hosting boundaries and a solid support page.