PROS / InMotion provides a 90-day money-back guarantee, which is the longest in the industry.
CONS / The Launch plan does not include pro-level support like it does for its higher-priced solutions.
VERDICT / Not only does InMotion Hosting offer every feature we looked for, we found that the technical support team outperformed other services in every way with quick response times and in-depth answers. Between its strong performance and numerous security and support features, this web host outperforms the other web hosts on our lineup in almost every way.
Whether you are creating a site for the first time or migrating a domain from another host, InMotion Hosting is a great web hosting service. In our experience, the company is trustworthy with the claims it makes.
When the service says it doesn't charge you for extra features or uncommon requests, it stands by its word. That isn't always the case when you sign up for an account with other services. For this and many other reasons, InMotion earns our Top Ten Reviews Gold Award in the competitive field of web hosting.
InMotion Hosting ranks as one of the best shared hosting services for the high level of security it provides. Its system scans incoming emails with its real-time spam-filtering feature. In an industry where basic email accounts don't often have the level of protection premier email providers give, InMotion has a great system.
This is one of the few web hosts to provide every form of security, including a secure sockets layer (SSL) certificate, secure shell (SSH) and free site restoration. It also includes a solid-state drive for improved performance and less downtime.
Control Panel Tools
InMotion uses the standard cPanel setup but offers more features than you typically see. Even in a basic package, you have access to the advanced features, like custom cron jobs, phpMyAdmin databases and Softaculous. You can install WordPress, PrestaShop or Joomla when you purchase the web host and it will come preinstalled. Each of these tools is extremely helpful in smoothly running your site and helped boost this web host's usability score to 80%.
The Launch plan includes eCommerce capabilities. You can select from several compatible shopping cart programs and use one-click install to add them to your website. InMotion Hosting offers both a free domain name for the first year of service and a free domain transfer. They also include $250 in advertising credits to be used on Google AdWords, Bing and Yahoo.
Help & Support
This is one of the best web hosting services for ongoing customer support. The web hosting provider offers unrestricted 24/7 phone, email and chat support. Other available resources include video tutorials, FAQs, a knowledgebase and user forums.
While InMotion Hosting offers free support, it does not offer pro support for its lower-tiered plans. Only the Pro plan has pro support and a service-level agreement that ensures 99.9% uptime or the company will credit you with free web hosting.
To test the quality of its support staff, we used both live chat and phone support. We purposely pushed the hosting package to its limits and called about any issues that came up. While many web hosting companies attempted to upsell us to more expensive plans, the InMotion rep pulled up our account and told us exactly what the problem was. We were impressed with the knowledge the reps have, and they answered our questions quickly.
If you've ever had a site crash for no reason, you know there's nothing more aggravating than trying to reach your provider and find out what went wrong. Waiting for live chat can really test your patience. As part of our Support Quality score, we calculated an average for how long it took to reach an agent. The average time for live chat wait came out to be under three minutes. This takes into account reaching it at peak business hours, evenings and the early hours after midnight. InMotion has fast queues and helpful staff.
InMotion Hosting is a growing player in the competitive field of website hosting. What sets it apart from other web hosts is the high quality of its customer support and advanced security offerings, even with its lowest-tier plan. The only flaws in the Launch plan are the small number of subdomains and lack of pro support. This service has risen through the ranks and is easily now a top-tier web host.