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InMotion Hosting Review

PROS / InMotion provides a 90-day money back guarantee, which is the longest in the industry.

CONS / InMotion Hosting's Launch plan does not have the same level of customer support as its higher-priced solutions.

 VERDICT / InMotion provides great hosting and security options even in the basic plan, which helps make it a solid option for web hosting.

Whether you are creating a site for the first time or migrating a domain from another host, InMotion Hosting is a great web hosting service to be involved with. In our experience, the company is trustworthy with the claims it makes before sign-up. When the service says it doesn’t charge you for extra features or uncommon requests, it stands by its word. That isn't always the case when you sign up for an account with another service. For this and many other reasons, InMotion earns our Top Ten Reviews Gold Award in the competitive field that is web hosting.

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Because the competition to host your online real estate is so involved, the top web hosting companies provide certain advantages when you sign up with them. InMotion Hosting is no exception. One of its unique attributes is called a "Max Speed Zone." This feature allows you to choose between InMotion's two data centers, one on each U.S. coast, to host your files. This server allotment allows for speedier content delivery to the audience that visits it most.

  1. You may cancel your account and get your money back within a certain number of days.
    More is Better
  2. 1 InMotion Hosting
    90 Days
  3. 60 Days
  4. 30 Days
  5. Category Average
    33.25 Days

Hosting Package

The shared business hosting options are very flexible, and there are three plans to choose from: Launch, Power and Pro. There is an obvious difference in price that reflects bandwidth, disk space and security features. 

Even as the lowest plan, the Launch package manages to be one of the best shared hosting offers in our lineup. Each account holder can manage up to two sites. You are also allowed to host 25 subdomains and six parked domains.

Unlimited may be a tricky term in the web hosting industry, but what it means is a number higher than 95 percent of what the user base would ever need. By that definition, this web hosting service offers unlimited disk space, bandwidth and email accounts.

InMotion clearly has confidence in its product, as it offers the longest money back guarantee period of 90 days. We put this claim to the test and were not hassled by the sales staff about canceling. The only thing that isn't refunded is the initial cost of a domain, which is $15.

Help & Support

This is one of the best web hosting services for ongoing customer support. The web hosting provider offers unrestricted 24/7 phone, email and chat support. Other available resources include video tutorials, FAQs, a knowledgebase and user forums where you can ask questions and provide feedback about the service with other InMotion users. While InMotion Hosting offers free support at all times, it does not offer pro support for its lower-tiered plans. Only the Pro plan has pro support and a service level agreement that ensures 99.9 percent uptime or the company will credit you with free web hosting.

To test the quality of its support staff, we used both live chat and phone support options. We purposely pushed the hosting package to its limits and called about any issues that came up. While many of its competitors simply attempted to upsell us to more expensive plans, the InMotion rep pulled up our account and told us exactly what the problem was. We were impressed with the knowledge the reps have, and they were able to answer our questions almost instantaneously.

If you've ever had a site crash for no reason, you know there's nothing more aggravating than trying to reach a service and find out what went wrong. Waiting for live chat can really test your patience. However, we took an average of the multiple successful attempts to reach a knowledgeable person. The average time for live chat wait came out to be under three minutes. This takes into account reaching it at peak business hours, evenings and the early hours after midnight. InMotion has fast queues and helpful staff.

Control Panel Options

InMotion uses the standard cPanel setup but offers more features than you typically see. Even in a basic package, you have access to the advanced features, like custom cron jobs, phpMyAdmin databases and Softaculous. Each of these tools is extremely helpful in smoothly running your site.

Security

InMotion Hosting ranks as one of the best shared hosting services for the high level of security it provides. Its system scans incoming emails with its real-time spam filtering. In an industry where basic email accounts don't often have the level of protection premier email providers give, InMotion has a great system.

This is one of the few web hosts to provide every form of security, including an SSL certificate, SSH and free site restoration. It also includes a solid state drive for improved performance and less downtime.

Summary

InMotion Hosting is a growing player in the competitive industry of web hosting. What sets it apart is the high quality of customer support and advanced security offerings on the initial plan. The only flaws in the Launch plan are the small number of subdomains, lack of pro support and inability to access eCommerce features. This service has risen through the ranks and is easily now a top-tier web host.

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