PROS / The service provides a site builder, advertising credits and site statistics to help create and promote your website.
CONS / There’s only one hosting package offered, and eCommerce features are only available at an extra cost.
VERDICT / Web.com’s steep pricing and single hosting package makes it less appealing to small businesses.
Editor’s Note: This product has been removed from our side-by-side comparison because it no longer fits our criteria. You can still read our original review below, but Top Ten Reviews is no longer updating this product’s information.
A mediocre web host that provides a full range of internet services, Web.com ranks towards the bottom of our lineup. The service does a good job of providing basic web hosting but is inflexible and expensive compared to the rest of the hosting providers we reviewed.
Web.com offers one single hosting package. The plan comes with unlimited monthly bandwidth and disk space. You can also host an unlimited number of domains under your account and choose between Linux and Windows Hosting. While the plan delivers good hosting capabilities, we don’t like the fact that the web hosting service only provides a single plan. This lack of flexibility hinders the service’s appeal among potential users, and at more than $10 a month, you will pay significantly more for Web.com’s services than you would with another provider.
Although we would have liked to see additional plans offered, the web hosting service does provide a decent feature set. Standard features include a control panel, website builder and site statistics. The service additionally provides advertising credits for promoting your website on major search engines. The credits don’t amount to much but they provide a good springboard for marketing your site. Web.com also provides several access options for your site, including unlimited FTP accounts and secure shell (SSH) access. Unlimited FTP accounts allow you to give others (e.g., employees and site designers) access to your site.
We were surprised to find Web.com does not offer very many developer features. In fact, the only advanced feature the web hosting service provides is access to raw logs. We would have liked to see a web-based file manager for easy site management from any internet connection and access to a script library. This would allow you to install premade scripts, or site coding, onto your site without having to know how to write website code. Web.com’s hosting package also doesn’t include any eCommerce features; the service has them but they constitute add-ons that you have to purchase.
Web.com’s services are relatively easy to use. You shouldn’t have too many problems navigating the service’s interface. However, we had trouble finding and accessing some of the features included in the hosting package. We contacted the service’s support center and were able to find what we needed – most of the time, that is. A few times while testing Web’com’s support, we experienced long wait times and found that getting answers to more technical questions was difficult.
The web hosting service also needs improved online resources. There is a section on Web.com titled Advice & Resources, replete with tips and articles about web hosting. Unfortunately, there isn’t much else to reference. We would have liked to see video tutorials that visually show users how to use the service and, at the very least, some FAQs.
Web.com is a good, basic web hosting service. Web.com could offer more features to justify their price, but what they have is substantial. Additionally, the inclusion of more comprehensive support options and hosting packages to choose from would greatly enhance this web hosting service.