Software development is a messy business. Your team has to identify, track, fix and test hundreds of bugs and issues. Bug tracking software organizes bugs, helps teams collaborate, and helps you manage your project to ensure that quality versions ship on time. Common bug tracking software applications include Bugzilla, Lighthouse Entp and Bontq.

Whether you work as a team leader, coder, tester or quality assurance editor, bug tracking software helps you identify, track and fix bugs in less time. Bug tracking systems don't just log issues, either. They allow your team to see who's working on specific issues and to communicate and move bugs through the process with less back-and-forth. For administrators, bug tracking tools also help identify where issues are coming from, who's addressing them and how much progress has been made toward a deadline.

Bug Tracking Software: What to Look For

Defect-tracking software goes beyond the nuts and bolts of resolving issues. You can use these platforms to manage workflow, communicate among team members and learn about issues in real time. These tools help your team find and resolve bugs earlier in the development process, which saves time and money down the road.

Reporting Software Bugs & Issues
Look for a bug tracker that offers customizable bug report templates. Adjusting bug report fields ensures that your team has relevant information and documentation to track and fix bugs. Some platforms allow you to log bug reports via email, and others automatically detect and report issues. Also, some platforms automatically detect and merge duplicate bugs so your team doesn’t waste time on multiple reports. Consider what bug-reporting features benefit your software development team when looking at software options.

Team Management
Your team needs a dashboard that displays bug and issue reports in a clear, functional way. Look for dashboards that allow team members to filter them in terms of what issues they're assigned to help prioritize tasks. Dashboards with advanced search functions allow you to search the entire body of a bug report to identify and link common issues. Finally, dashboards help administrators evaluate the workflow of individual team members so tasks are assigned accordingly. That also helps to monitor project milestones.

Team Communication
Some software development teams keep track of bugs in spreadsheets and email chains. Look for bug tracking software that eliminates that step. Team members should be able to upload notes, screenshots, documents or videos directly into bug report fields. They should also be able to see who completed tasks by simply opening a ticket. Also, look for an application that sends automatic notifications to groups of users once specific tasks are completed, or that emails regular progress reports to team members.

Price Plans
Bug tracking software offers flexible price points for development teams of all sizes. Open-source bug tracking tools are free of charge, but third-party plugins may require an additional charge. Other platforms charge monthly rates based on the number of active users or active projects your team has. Look for a tiered pricing system that allows the platform to grow and contract with your team's current needs. Many platforms offer flexible price points to accomplish that.

Bug tracking software can help you identify and resolve issues at every stage of the development process. It allows your team to visualize workflow, progress and individual tasks. Ultimately, it helps your team ship quality software on time.

Axosoft Review

Axosoft bug tracking software evolves with your project management needs. A free version helps small teams start tracking and managing bugs. A paid version brings more extensive analysis, customer support and documentation features for larger software development teams.

The bug report templates are customizable. That enables your team members and users to record how to recreate a bug, when it occurred, program behavior that resulted from it and how severe it is. These bug reports are stored in a central database that provides a visual workflow display of your project backlog.

From there, you can assign and monitor projects, manage workload capacity, and estimate how long it will take to build out a specific version. You can integrate Axosoft's predefined and customizable workflows into Kanaban, Scrum and other production management systems. The bug tracking system's burndown charts provide an overall visual display of your team's efficiency and when a release is projected to ship.

This platform doesn't merely offer bug tracking tools. It also improves communication among development teams and clients. You can see what developers and testers are currently working on, what projects they have completed, and what issues they have encountered. That means you can evaluate individual productivity, as well as a project's overall progress.

You can also set up push notifications so that team members receive an email when critical fields are changed, tasks are refused or projects are moved. The integrated project wiki pages allow new hires to learn about internal processes in less time.

To keep you connected with customers, an Axosoft portal enables you to get the word out about new projects, releases and wiki pages so that outside clients can create and edit bug reports without logging in to your team's Axosoft account. You can make any dashboard public to your clients, managers and executives by sharing the URL with them. Axosoft also supports various third-party add-ons for chat, source control, test case management and other services.

Axosoft enables software development teams of various sizes to implement or revamp defect-tracking tools and processes. The platform's tiered access model adapts to changing project management needs by allowing you to pay for only as many team members are on the platform in a given month.

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Bontq Review

Bontq is a cloud-hosted platform that development teams of all sizes use to track bugs and manage projects. The bug tracking software helps testers, project managers, quality assurance engineers, team leaders and other team members collaborate on software development.

The bug tracking tools display bugs, feature requests, notices and tasks in a visual dashboard. Your team members can use the dashboard to view all global activity, prioritize tasks and schedule tasks that they need to complete in the near future. Search and filter features enable team members to view activity in terms of dates, users, projects and importance.

As a project manager, you can adjust priorities, add labels, modify and color-code items to customize Bontq's defect-tracking tools. You can also add test cases that describe scenarios and parameters to the dashboard. Then, the dashboard sends email notifications that help you track changes and monitor the status of projects. A wiki tab on the dashboard enables you to outline company procedures and policies, which simplifies training new team members and clients.

If you're a project manager who works with a number of clients, Bontq allows you to add an unlimited number of companies within the application. That lets you manage issues, tasks, and team members who are working for different clients or on different projects.

The bug tracking system also generates reports that allow you to review the performance of your team over a given period of time, or based on more detailed parameters. You can integrate the bug tracker with Google Docs so that you don't need to export files before uploading them. You can also integrate Bontq with project management applications like Basecamp to incorporate it into your current development process.

The desktop application allows you to capture and report issues. You can take screenshots of issues, crop them and add notes within the application. It also supports recorded videos, so you can make step-by-step guides and visualize your requests. You can attach screenshots and videos to any item through the desktop browser. You can also browse projects, issues and requests across multiple companies with the Bontq desktop browser, and you can add notes and make edits from the browser too.

Bontq's issue-tracking and project management tools can be used by teams that range from three up to an unlimited number of users. Various subscription plans are available, and the free 30-day trial allows you to determine if Bontq is the right platform for your team before you buy.

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Bugzilla Review

As open-source bug tracking software, Bugzilla offers a range of free project management and issue-tracking tools. It's designed for systems administration, pre- and post-fabrication problem tracking, software and hardware bug tracking, IT support queues, and deployment management.

Bugzilla's defect-tracking tool allows individual developers or entire development teams to log and modify bugs through its web interface or email. The bug report templates have customizable fields, and you can attach documentation directly to them.

The bug tracker automatically searches for and detects duplicate bugs once you start typing in a summary field. Then, you can add yourself to the mailing list of any similar bugs to track their progress rather than logging a new report. Bug lists appear in a number of different formats, including Atom, iCalendar and basic HTML. Bugzilla also features advanced search features that enable you to search for keywords in the entire text of a bug report or perform time-based searches.

This platform streamlines communication between team members. It sends out email notifications when bugs are amended or tasks are completed. Individual users can determine the frequency of the notifications based on personal preference. You can save searches and share them with other team members, and a feature allows you to "watch" another team member and receive every notification sent to them through Bugzilla. Development teams often use the watch feature when a user is on leave.

You can also establish insider groups that can have private conversations and share attachments that are not visible to those outside the group. Team members can also generate reports and charts that summarize team activity and workflow.

The bug tracking system offers a number of features for administrators to help manage workflows and team members. You can add custom fields to your team's bug database and create custom workflow based on your team's needs. You can change a bug's status and resolution parameters easily.

The platform comes standard with a list of default bug statuses and resolutions, too. You can control the visibility of bugs for certain groups of users and impersonate a user to help with things like troubleshooting. The system also enables you to scan your database for inconsistencies with the option to automatically fix errors or provide links to issues.

Bugzilla is a versatile, affordable bug tracking system. Development teams of all sizes use it, and its active community of developers offers various add-ons that allow you to customize the platform.

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DoneDone Review

DoneDone bug tracking software eliminates the need for software developers and clients to communicate via email and to track the progress of defects with outside spreadsheets. The platform can be used by businesses of all sizes to record, manage and track bugs.

The software's defect-tracking tools allow you to view what issues need to be addressed and which team members are addressing them. The bug-reporting tool logs issues into a centralized workflow that you can filter by project, by issue or by team member. You can view a list of issues, individual activity or daily activity, or generate detailed reports. That makes it easy to stay up to date on what your team members are working on and the status of your overall project.

Reporting features also enable you to determine how your team is doing across a number of projects based on volume, status updates, fixes and tests. That makes it easy to monitor the performance of individual team members as they juggle multiple project deadlines.

DoneDone strives to streamline communication between your development team members and clients, too. It's the only bug tracking system that sends push notifications directly to the browser instead of via email. You can respond to these push notifications through email or through application. Your team can upload screenshots and documents directly to the browser, and it integrates with HipChat to make collaboration between team members and clients easier.

It also cuts down on the need for back-and-forth communication between team members. It provides clear direction about what issues are awaiting action from one team member, and what issues need action from others. Also, you can send messages to your team and batch issues for testing from the browser with a single click. Because this bug tracking software is available on mobile devices, you can access your team members even if they work remotely.

DoneDone prides itself on being one of the easier bug trackers to set up. Once you activate the service, you can invite your team members and clients to collaborate on specific projects through applications like Basecamp. You can assign them specific tasks and deadlines, too. You can also integrate DoneDone with popular tools like GitHub, Beanstalk and Bitbucket.

DoneDone is used by businesses of all sizes. Its tiered pricing plans offer access to anywhere from 15 to an unlimited number of users. Additionally, DoneDone offers a free trial period for each membership tier, which adds to its accessibility.

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Fog Creek Software Review

Software development teams of all sizes use FogBugz to track issues, manage tasks and collaborate on fixes. Project managers also use the bug tracking software to plan projects, manage team members and prioritize tasks to meet deadlines.

For project managers, FogBugz's defect-tracking tools include agile project planning features that enable you to visualize, prioritize and assign tasks. You can create milestones for backlogged tasks, plan sprints and structure projects to meet your team's workflow needs. The planner allows you to search and filter existing issues, resources and client communications that need action. That enables you to break down larger projects into smaller tasks and set milestones. Then, you can allocate resources and track how much time has been spent on specific tasks and sprints.

The software's bug reporting tools allow your team members and clients to log bugs and issues through the browser, email or with a screenshot tool. You can also configure the platform to report bugs automatically through crash reports. FogBugz compiles similar issues into a single report that it updates each time the issue occurs. The bug reporting templates have customizable fields to help you organize and catalog bugs in the workflow manager. Then, you can adjust the priority level of bugs and deadlines to manage your workflow.

FogBugz helps your team members and clients stay connected with communication tools. The bug tracking system sends notifications and emails that keep your team up to date on the status of bugs and the next steps. Each team member determines the frequency of their email updates. The platform is also available on mobile devices, which enhances connectivity and communication.

You can integrate FogBugz with your current development workflow. The FogBugz API allows programmatic access to third-party apps so you can open, edit and filter issues from an outside platform. These add-ons allow you to integrate the platform with a number of third-party tools like RSS feeds, email integration and crash reports. Although it's designed to be a lightweight platform, FogBugz can handle more advanced tasks like bulk emails, customizable workflows, search history and outgoing HTML email.

FogBugz offers various subscriptions that offer access to anywhere from five to 500 users. Plans can be billed on monthly or yearly cycles, and the software offers a free trial edition for up to two users. That makes FogBugz an option for development teams that are establishing a new bug tracking system or scaling an existing one.

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Jira Review

Jira is scalable bug tracking software that helps development teams record, track and resolve issues. Its searchable workflow dashboard makes it easy for your team to view tasks and the status of issues and to make adjustments to meet project milestones.

The bug tracker reports feed known issues into a workflow database. You can also create and assign simple tasks and new project requirements in your workflow that aren't related to a known bug. Each item includes relevant information like links, dates, related issues and the team members involved. A dashboard enables your team members to view the status of different items as they move through the workflow. You can configure Jira so that items automatically update when a developer commits code, which simplifies the process.

A diagram feature provides a visual display of where an item is at in the bug tracking system, and you can customize the workflow so that different items go through different processes. Jira offers unique bug-tracker traceability features, too. The dashboard is searchable in terms of specific or related issues. You can use it to sort recently created items and to assign work to team members. Search filters help you identify high-priority items, track milestone progress and stay up to date on specific projects. You can share these filters with team members and display them on the central dashboard.

Jira enables developers, administrators, managers and testers to communicate throughout the workflow by adding notes or comments to each ticket. A live chat feature also makes real-time collaboration simple, even for remote users. Additionally, administrators can view the workload of team members in real time and project when milestones will be reached so versions ship on time.

The software offers a variety of familiar extensions and add-ons so you can integrate its bug tracking tools with your team's current processes. Extensions allow you to do things like automatically input bug report templates and connect issues to test sessions. Hundreds of add-ons are available to customize the platform, and you can write your own add-ons, too.

Jira is a versatile bug tracker. It can be scaled for software development teams large and small. Its tiered packages allow anywhere from 10 to 2,000 users on the platform for a flat monthly rate. It also offers a free trial period so you can see if it works for your team.

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Lighthouse Entp Review

Lighthouse bug tracking software is designed to help you organize projects, manage team members and resolve software issues at every stage of the software development process. The platform also features robust mobile accessibility, which enhances connectivity for project managers.

If you manage a remote team of software developers, Lighthouse's mobile accessibility can simplify your bug tracking system. Its mobile-friendly interface, which is optimized for the iPhone, allows you to browse issue tickets from anywhere. You can also manage tickets through your company email account. Lighthouse allows you to assign, reassign, modify and comment on tickets from anywhere using your email account.

Additionally, Lighthouse enables you to subscribe to project feeds that list blow-by-blow updates of what your team members are working on so you know the overall status of a project in real time. You can also upload documents and project notes into online wiki pages for reference by team members and clients. These mobile bug tracking tools can help you manage a remote team of developers, even when you're away from the office.

Lighthouse features automated tools to help manage your workflow and backlog. The defect-tracking system organizes tickets based on priority, severity and custom tags that you assign. Then, you can view, search and filter active tickets in a dashboard. You can save searches to categorize your tickets by their status, next steps or severity.

With a clear view of your team's workflow, you can use Lighthouse to set deadlines and goals. A dedicated milestone page provides a visual display of a project's overall progress, open tickets and who's responsible for them.

The bug tracker's API allows you to integrate it with popular third-party apps like Beanstalk, Exceptional, GitHub and Airbrake. That makes it simple to manage tickets across various platforms and convert application exceptions into tickets in Lighthouse.

Lighthouse's mobile features and cloud-based architecture make it a versatile bug tracking and project management platform. It has a subscription package for development teams with as few as 10 members or as many as hundreds of members. The platform offers a free trial period, so you can test it before making an investment.

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MantisBT Review

MantisBT, short for Mantis Bug Tracker, is an open-source, web-based platform that has been in development since 2000. Today, MantisBT's library of official and third-party plugins make it versatile and affordable bug tracking software.

The bug tracking tools are entirely customizable. You can alter issue fields, notifications and workflow to reflect specific project needs. Bug reports can be submitted via a web interface by users, via an application that automatically identifies and reports issues, or by email. MantisBT stores these reports in a central database that provides a visual workflow display.

The databases are customizable and must be adjusted to reflect the unique needs of your software development team. This provides an overview of new bugs, acknowledged bugs, confirmed bugs, assigned bug fixes, resolved bugs and closed bugs. This defect-tracking tool allows your development team to view the status of bugs and to communicate about needed fixes. Additionally, you can loop your clients into conversations about needed fixes with notes, status updates and comments via email notification.

The workflow feature enables administrators to manage the entire life cycle of a bug. You can define the next steps for a bug, set parameters for when it's resolved and determine which users have permission to transition bugs through the process. MantisBT has authorization and access levels for viewers, reporters, updaters, developers, managers and administrators.

Each level enables you and the other users to complete different tasks at different stages of the process. These access levels also affect a team member's ability to report an issue, update an issue and add notes. MantisBT's mobile-friendly bug tracking tools make access possible from virtually anywhere.

The MantisBT bug tracking system also comes with free support from the platform's community of developers. Forums and chat enable administrators to pose questions and to participate in conversations about how to best use the platform. The wiki pages allow those who are new to MantisBT to learn about the platform's basic and advanced features. Mailing lists allow you to stay up to date about new versions and official plugins that are available. Documentation is also available for developers and administrators.

MantisBT offers a customizable way for software development teams to track and resolve software defects. The open-source platform has a flexible price point, and its active community of developers offers free support.

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Next Update Sifter Review

Next Update developed the Sifter bug tracking software to make bug and issue tracking a breeze for every member of your development team. Its simple system for logging and tracking bugs allows teams and clients to collaborate, even if they have little technical know-how.

You can use Sifter's bug tracking system to report and track bugs with little or no training. It lets you edit bug report templates to remove unneeded fields, and you can add attachments and supporting documentation directly to them for clarification. You can also report, assign and update issues via email, which makes Sifter an accessible defect-tracking tool. Screenshots, notes and attachments included in the email are automatically added to issues, but extraneous things like company logos and signatures are not.

Sifter logs issues into a project dashboard. From there, your team members get an overview of projects that need attention. Shortcuts identify unassigned and assigned projects. That also makes it simple for administrators to determine which projects require action, and which team members they should be assigned to. You can also break projects down in terms of milestones. This allows you to meet deadlines and track overall progress through status bars and issue counts.

The dashboards contain issue lists that you can filter in terms of highest-priority tasks, or those that need attention the soonest. The interface remembers your preferences, so your team's most pressing issues appear at the top of the list when you open the application.

Team members can post status updates and notes in the detail fields of issues. Issue details help you link related issues and retrace your team's steps to determine who completed specific tasks and when. Issue lists are completely searchable, so you can find keywords in the body of issue tickets and link common bugs together. The system also sends daily email summaries to team members that detail the previous day's activity to help plan future tasks.

Sifter's price structure is not like other bug trackers' price structures. Its price is based on the number of active projects you have at a given time, not the number of users. Plans support anywhere from 10 to 150 active projects at one time, which makes it a viable bug tracker and project management tool for teams of all sizes.

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Zoho Review

The Zoho Projects Bug Tracker is designed to meet the needs of growing businesses. Its bug tracking tools offer an end-to-end system for your software development team to report bugs, manage workflows and correct defects.

With the Bug Tracker, administrators can establish a customized bug tracking system that simplifies the process. Bug report templates are recorded in a virtual dashboard. It provides an overview of current issues and more detailed information about the status of specific defects.

The platform allows you to assign and review tasks in a customizable workflow that you can adjust to match your company's internal processes. You can establish project milestones and measure the progress of projects with status reports, notifications for next steps and links to relevant information. These custom workflow features provide defect-tracking tools, as well as tools to manage your development team.

This software can also improve communication among your development team. The platform sends automatic alerts when the status of a bug has changed, when next steps are amended or when a bug has been resolved. That cuts down on the need for back-and-forth communication while ensuring your team members are on the same page.

Also, individual team members can view an itemized list of bugs that have been assigned to them or that they reported. That prevents tasks from slipping through the cracks and enables your team members to prioritize their most important tasks. The bug tracking software allows administrators to classify the severity of bugs and to categorize defects in terms of issues like security, crashes and data loss. You can also customize permissions for each level of severity so that only specific team members can alter, move or delete high-importance bugs.

Zoho Projects offers flexible price options to reflect the needs of growing development teams. You can use a free version of the software to track bugs in one project. Other versions of the software enable your development team to track bugs on anywhere from 20 to an unlimited number of projects. That enables you to base your subscription level on your team's current needs.

The Zoho Projects Bug Tracker is a versatile, customizable platform that your growing business can use to establish a bug tracking process or to meet changing needs. The platform's flexible price points make it an option for teams of all sizes.

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