PROS / Stellar Phoenix Data Recovery Professional allows you to search for any file type.
CONS / It took the software much longer than average to recover our test files.
VERDICT / While Stellar Phoenix Data Recovery Professional takes longer to get your files back, it obtained some of the highest recovery success rates in our tests, making it a solid choice.
Stellar Phoenix Windows Data Recovery Professional is our choice for the Top Ten Reviews Bronze Award for best data recovery software. The program outperformed several others in the area of recovery, but fell short in a few key features that are beneficial. Regardless, Stellar Phoenix is among the best disk recovery software brands available.
In our testing, this data recovery software had no issue in achieving high recovery success rates across all file types, finding at least 95 percent in all our tests. It was able to successfully recover 99 percent of photos in our lost files tests and 98 percent in the reformatted drive testing scenarios. Impressively, it recovered 100 percent of documents in testing on lost files test and 98 percent from tests on a reformatted drive. It even proved mighty in recovering media files, though not quite as much as with pictures and documents, recovering 98 percent of our video and music files in the lost files tests and 95 in test on a reformatted drive.
Ease of Use
The interface is clean, though it lacks a modern, sleek feel like those of the best data recovery tools we reviewed. Buttons only appear when you need them, and the intuitive design easily guides you from beginning to end of any process you want to use. Users of any skill level should be able to successfully complete a scan and file recovery.
Though they’re not critical to the data recovery aspect of the software, there are some additional data management features built into the software. The software’s capacity to create a clone or image of part or all of your system is a major convenience, as it essentially gives you a backup of your computer that you can restore in case your computer crashes or you want to move your data to a different computer or component. You can update a clone or image as frequently or infrequently as you wish, depending on your needs and how often you save files to your machine.
This recovery software has scanning and recovery speeds that were both well below the average we found in our tests, so you may have to wait a little longer to get back what you need. Speeds with the hard disk drive (HDD) were the second slowest of any on our lineup, averaging just over 10GB per hour for scans and 21GB per hour for recovery. However, it ran considerably faster when working with our solid-state drive (SSD), reaching speeds of 18.6GB per hour in scans and just over 29GB per hour for recoveries.
Help & Support
The developer, Stellar Information Technology, offers multiple support channels, including a comprehensive user manual, a knowledgebase and even lab recovery services to help you get back the data you need. You can talk with technical support representatives via live chat, email or phone – whichever you prefer. Live chat and phone are the fastest means, but live chat and email allow you to save transcripts of your conversations, if needed. However, there isn’t a community user forum, so you won’t be able to get tips or insights from other users.
Stellar Phoenix Windows Data Recovery Professional had the broad compatibility to successfully take on all of our recovery tests and test devices. It performed quite well in recovering files of a variety of types, recovering at least 95 percent of files in the tests we ran. Its one downside is its slow scan and recovery speeds, though it works faster on solid-state drives than on hard disk drives. The software’s additional data management features and massive compatibility can help make even your most challenging recovery more successful.