PROS / This opportunity doesn't require experience.
CONS / The pay scale for this path is much lower than others.
VERDICT / There are better options for skilled individuals, but customer support can give you useful experience.
You can make a decent living with this IT job. However, it may take you a little bit of time to work yourself up to a level that’s comparable to the higher paying computer careers on our side-by-side comparison chart. The low wage for this career path is $34,930 per year. The median salary is $59,090 annually, rising to $96,850 for the top 10 percent of earners. These numbers represent some of the lowest wages of all the computer careers we reviewed.
The flip side of the relatively low pay is the abundance of opportunity for tech support workers. There are currently nearly a quarter of a million tech support jobs nationwide with another 123,000 new positions expected to open up by 2022. This represents a 17 percent increase over the previous decade, and the customer service field shows no sign of slowing down anytime soon. Job security is really good too with only 3.8 percent of computer tech support workers being unemployed.
This is truly one of those “no experience necessary” types of careers. It requires no official schooling, although most employers will probably require you to have a high school diploma. Most of what you need to know is learned in the initial training when you start a particular job. The downside to this is that there are no additional qualifications or certifications available to help you bolster your skill set and resume.
The work environment of a customer tech support specialist generally involves directly interacting with the end user. Whether it be in a call center, live-chat room or face-to-face interactions, there is no getting around dealing with your customers in this field. It is possible to telecommute or work from home if you find the right company.
This computer career may be viewed as an alternative or fallback position rather than a primary focus of your professional life. If you choose another path that requires schooling, then computer tech support could be a way to earn income and gain work experience. It is also good for those transitional times while you look for employment in your chosen field. That’s because it is relatively easy to get a job and you can normally keep it as long as you wish.