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Vivid Seats Review

Vivid Seats had a good selection of concert tickets to all the events we looked for in our testing process. Its service fees were a bit higher than those at most services we reviewed, including Ticketmaster, but we noticed they vary based on the venue and artist.

Our Verdict

Vivid Seats is a reputable secondary marketplace with a vast network of ticket resellers.

For

  • There is a rewards program for frequent ticket buyers.

Against

  • The services fees are high and vary based on the venue.
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Vivid Seats’ homepage displays popular events in your area.

Vivid Seats’ homepage displays popular events in your area.
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The seating charts on Vivid Seats show the price for seats in each section of the venue.

The seating charts on Vivid Seats show the price for seats in each section of the venue.
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You can select Vivid Seats’ instant download option to save money.

You can select Vivid Seats’ instant download option to save money.
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You can contact a Vivid Seats support representative using the live chat feature.

You can contact a Vivid Seats support representative using the live chat feature.
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Vivid Seats’ clearly displays service and delivery fees before you checkout.

Vivid Seats’ clearly displays service and delivery fees before you checkout.

Vivid Seats had a good selection of concert tickets to all the events we looked for in our testing process. Its service fees were a bit higher than those at most services we reviewed, including Ticketmaster, but we noticed they vary based on the venue and artist. The ticket prices were among the lowest we found, but that is also variable because the reseller chooses the listing price. Vivid Seats’ secure website and mobile app make buying and selling tickets as easy as possible.

This online concert ticket service has a good selection of delivery options, including ground delivery via UPS, instant download, email and mobile e-ticket delivery. Resellers can also make tickets available at will call.

Vivid Seats has the best rewards program of all the services we reviewed. You get discounts for buying in bulk, and if you buy tickets to seven events, including concerts and sporting events, within a 12-month period, the eighth one is free. You can also save 5 percent if you see the same artist twice.

Vivid Seats has interactive seating charts for many, but not all, the venues. That means you can click on a section of seats and information specific to those seats pops onto your screen. You can also sort the list by section, row and price. The website defaults to your location, so you can see a listing of all events in your area from the homepage. In the sidebar, you can browse the current, hottest music tours.

This company doesn't just depend on its own internal website security – it employs expert organizations like TRUSTe, VeriSign and McAfee SECURE. You can also sell tickets on the site. Vivid Seats charges a 10-percent commission to use the secure ordering system and give buyers access to a wide range of customer support options.

If you have questions about your ticket order, you can contact the support staff by email, live chat and phone. The Vivid Seats FAQs page is easy to find and use, and it has subheadings to help you quickly find answers to specific questions about buying and selling tickets.

Vivid Seats is an excellent option for buying and selling concert tickets online. The rewards program is the best we found, and there was a good selection of tickets to every event we looked at. The service fees were, on average, higher than on other sites we reviewed, but they vary based on the venue and artist.

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