Coastal.com review

Coastal offers a healthy selection of contact lenses and frames, decent prices and help in choosing which product is right for you.

Our Verdict

With a variety of contact lens and frames to choose from, a price match guarantee for contact lenses and great discount section, Coastal.com is a site you should visit when shopping for frames and contacts online.

For

  • Healthy selection of lenses and glasses frames
  • Affordable prices
  • Price matching for contacts

Against

  • Free shipping only over a certain amount and needs a special code

Coastal.com is a great provider of glasses and some of the best best contact lenses you can order online. It carries over 2,000 frames, and dozens of contact lens brands. There are a variety of name-brand options to choose from. If you're shopping for contact lenses or the best eyeglasses online, Coastal.com should be near the top of your list of places to stop by. It doesn't quite reach the heights of our top pick – AC Lens – but it comes close. 

The website is well designed, intuitive to navigate and easy on the eyes. There are two separate homepages – one for contact lenses and one for glasses – and it simplifies the process of ordering both. You can search for frames by style, brand, color, size and more, and the store even sells swim goggles.

Coastal.com review home page

(Image credit: Coastal.com)

The site’s frames for men, women and children come in a wide variety of shapes and colors. They also sell the most common types of lenses out there – toric, multifocal, bifocal and disposables. They even carry colored RGP lenses, although there isn't quite as much contact lens choice as some other online retailers.

It carries popular frame brands such as Derek Cardigan, Calvin Klein, Oakley, Giorgio Armani, Laura Ashley, Ray-Ban and Vera Wang. Popular contact lens brands include Air Optix, Biofinity, Dailies, Acuvue and more. In addition, its stock has options in virtually every style and includes retro, vintage, classic, sporty and aviator frames. 

Coastal.com glasses home page

(Image credit: Coastal.com)

Coastal.com offers all the standard lens types as well as special options like prescription sunglasses. You can choose between single-vision, multifocal, bifocal and progressive lenses, and this online eyeglasses store also sells prescription and non-prescription sunglasses. Prescription sunglasses can be made with polarized or polychromic lenses, which self-adjust to indoor and outdoor light levels. Just like at Eyeglasses.com and FramesDirect, all glasses come with free anti-reflective, UV-protective and scratch-resistant coatings.

You can try glasses on using augmented reality. This uses a filter, like you'd find on social networking apps like Snapchat or Facebook Messenger, to digitally place the glasses on your head. Unfortunately this is still rather rudimentary and it makes it look a little like you're wearing giant comedy glasses instead of a sleek pair using a computer's webcam. On a smartphone the system works a lot better, but not every frame, or color, is available to try. 

You can enter measurements from your existing glasses into Coastal’s My Fit feature to see which frames would fit you best. There is also an extensive explanation with illustrations that lets you search for glasses based on the shape of your face.

Coastal.com review Clearance section

(Image credit: Coastal.com)

Coastal.com: Price Comparison

Because the price of contact lenses is different depending on your prescription, we took three specific boxes and compared their prices across all websites we reviewed on the same day. Coastal came up in the middling section of our results. Comparatively, Walmart contacts' website got a better grade for its prices and has similar offerings but fewer brands of contacts to pick from. 

While there is a price matching program, it only applies to contact lenses. There are some stipulations on their contact lens price matching program, so make sure to read the fine print when you seek the discount. For instance, Coastal requires the competitor’s product to be in stock and on an established site, as determined by Coastal.

If you’re into thrifty shopping, Coastal has a great clearance section. You can browse dozens of glasses frames that have been marked down anywhere from $5 to $75. The least expensive pair of glasses we saw was just $19, and there are even some  stylish sunglasses for $10. 

Coastal.com contact lens selection

(Image credit: Coastal.com)

Coastal.com: Shipping

You should expect to pay standard shipping costs with Coastal.com. However, depending on when you visit, you might find them running a promotion for free shipping for prices over a certain amount. At the time of this writing, the service was offering free shipping for purchases over $49 when you use their promo code for glasses or $99 on contact lenses. 

Standard shipping delivers anywhere in the U.S., though international shipping is also available, and it takes five to seven days to get your glasses. The company sends you an email when your glasses ship to let you know the estimated delivery date.

Coastal's Help page

(Image credit: Coastal.com)

Costal.com: Warranty, Returns and Exchanges

Customer service and answers to questions about your purchase are easily found in Coastal's help section. They have articles about how to read your prescription correctly, tips for ordering with your vision insurance and an FAQ section that's very helpful. 

If you ever need to return your purchase, Coastal has a 14-day no-questions-asked return window. After two weeks, you’ll have to pay a restocking fee. Returns are accepted up to a year from your delivery date. 

Exchanges are also relatively simple. Coastal will put you in contact with one of their "Brand Ambassadors." They'll walk you through what's available and help you find the best pair of contact lenses to fit your personal wants and needs.

Additionally, all glasses and contact lenses have a 365-day warranty - starting from the day of delivery. If the product you buy has a manufacturing defect, all you have to do is take a picture and send it to them. They'll them repair or replace your purchase.

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