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123Inkjets Review

During our research, we found that 123inkjets is one of the cleaner, more modern-looking sites in the discount ink cartridge market. This, along with its up-to-date payment options and large inventory, makes it one of the better places to buy ink cartridges.

Our Verdict

123inkjets’ large ink inventory, stock of non-ink printing supplies and modern payment options make it a convenient place to shop.

For

  • 123inkjets has a lot of secure payment options, including Amazon Pay.

Against

  • The store doesn’t have subscription options or specialized support for organizations like schools and businesses.
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123inkjets sells discount ink cartridges on its well-designed site.

123inkjets sells discount ink cartridges on its well-designed site.
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You can buy other printing supplies, including 3D printer filament, on 123inkjets.

You can buy other printing supplies, including 3D printer filament, on 123inkjets.
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123inkjets sells in cartridges made by 75 brands.

123inkjets sells in cartridges made by 75 brands.
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Even though 123inkjets has a two-year guarantee, you can only get a refund during the first year; after that, you can exchange cartridges.

Even though 123inkjets has a two-year guarantee, you can only get a refund during the first year; after that, you can exchange cartridges.
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In case you need your package fast, 123inkjets offers expedited shipping options at checkout; however, you must call customer support to have your items shipped overnight.

In case you need your package fast, 123inkjets offers expedited shipping options at checkout; however, you must call customer support to have your items shipped overnight.
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On 123inkjets, it’s easy to add multiple cartridges directly from the search results.

On 123inkjets, it’s easy to add multiple cartridges directly from the search results.
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When you purchase more than one of the same cartridge, 123inkjets gives you a bulk discount.

When you purchase more than one of the same cartridge, 123inkjets gives you a bulk discount.
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Customer support is available over live chat on 123inkjets’ website during business hours.

Customer support is available over live chat on 123inkjets’ website during business hours.
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123inkjets lets you pay with Amazon Pay and PayPal.

123inkjets lets you pay with Amazon Pay and PayPal.
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You can also use your social media logins to manage your 123inkjets account and payments.

You can also use your social media logins to manage your 123inkjets account and payments.
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You can reach 123inkjets customer service reps on Facebook and Twitter.

You can reach 123inkjets customer service reps on Facebook and Twitter.
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123inkjets accepts standard payment methods like personal checks, money orders and credit cards.

123inkjets accepts standard payment methods like personal checks, money orders and credit cards.
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123inkjets has a blog with informative posts.

123inkjets has a blog with informative posts.
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In addition to live chat support, 123inkjets offers email and phone customer service.

In addition to live chat support, 123inkjets offers email and phone customer service.
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You can use 123inkjets’ coupon codes at checkout for additional discounts.

You can use 123inkjets’ coupon codes at checkout for additional discounts.

During our research, we found that 123inkjets is one of the cleaner, more modern-looking sites in the discount ink cartridge market. This, along with its up-to-date payment options and large inventory, makes it one of the better places to buy ink cartridges.

Ink Pricing

Because 123inkjets sells both Original Equipment Manufacturer (OEM) cartridges and remanufactured cartridges, its average price is a little higher than the industry average. And according to our research, it’s not the cheapest compared to other online stores that offer both types of cartridges. However, the site has plenty of perks that make it worth paying slightly more, including a large inventory of non-ink printing supplies.

Customer Satisfaction

123inkjets carries ink from a large variety of printer brands, including HP, Canon and Ricoh. In fact, it stocks only five fewer brands than our top picks, 4inkjets and Inkcartridges, so it likely sells the type you need. In addition, it’s convenient when you can buy all your printing supplies in one spot, and 123inkjets also stocks a large inventory of cables, 3D printer supplies and paper.

The more units you buy of a cartridge, the lower your price per piece. While the site offers coupons and discounts, it doesn’t have programs for government entities, corporations or schools. Sites with special programs for organizations offer the best bulk-ordering options for businesses.

123inkjets offers a full refund on defective items returned within in a year of purchase, and you can exchange or get store credit during the second year. The site pays for return shipping on defective cartridges, but it doesn’t refund the initial shipping costs. You need to get a return authorization before sending back items.

Keep in mind that some OEM cartridges are excluded from this policy and have slightly different return rules. Also, 123inkjets doesn’t accept returns on open cartridges you order in error, so double check that you’re ordering the correct ones for your printer model. 

Shipping Information

Like most discount ink cartridge sites, 123inkjets only ships to the United States and Canada. Orders of over $55 (after coupons and discounts) are eligible for free shipping. If you need your ink sooner, you can pay extra for expedited or overnight shipping. However, you need to place your order over the phone for overnight shipping, since it isn’t listed as an option on the website.

Payment Options

In addition to taking traditional forms of payment, such as cashier’s checks, credit cards and purchase orders, you can use your Amazon account to pay on 123inkjets. You can also use accounts from some social media sites to purchase your items. Because you can pay with a system you likely use frequently, like Facebook or Amazon, it’s easier to buy from 123inkjets than other sites. When you use one of these payment methods, you don’t have to re-enter your credit card information for every purchase or keep it updated in the system.

Help & Support

The store’s FAQs page doesn’t have a table with information about the cost of shipping to Canada, U.S. territories, or Hawaii and Alaska. There are also some outdated links on the page – the site's source for recycling your ink cartridges is no longer at the listed URL, so you can’t connect to its site from the FAQs.

While the store lists links to major brands’ troubleshooting pages, 123inkjets doesn’t have a native troubleshooting page. If you need one-on-one help, you can contact the store over live chat, its social media accounts, phone and email.

In its FAQs, the company mentions new laws that protect buyers against voiding their printer’s warranty when they use remanufactured cartridges. While it’s unlikely, it’s still possible to void your printer’s warranty by using that type of discount cartridge, so we advise waiting out your machine’s warranty period before using them.

It isn’t the cheapest place to buy ink cartridges or OEM cartridges, but 123inkjets has a large inventory. Its customer support and variety of payment options are what set it apart as one of the better places to purchase supplies for your printer.

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