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Fujitsu ScanSnap iX500 Review

The Fujitsu ScanSnap iX500 is a full-featured document scanner that provides many ways to scan and store your electronic files.

Our Verdict

The Fujitsu ScanSnap iX500’s reliable scanning performance and export options make it an excellent workhorse document scanner.

For

  • You can sync your scanned documents to any mobile device.

Against

  • It’s hard to find customer support information.

The best document scanner for you depends of a number of factors including where you’ll use it, how often and what kind of documents you’ll be scanning. We’ve partnered with BuyerZone to give you as much information as possible to help make your decision. Check out the form below. 

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Fujitsu ScanSnap iX500 image: This scanner won’t win any beauty contests, but it’s eminently functional.

Fujitsu ScanSnap iX500 image: This scanner won’t win any beauty contests, but it’s eminently functional.
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Fujitsu ScanSnap iX500 image: The document feeder can handle up to 50 sheets of paper in all the most common widths.

Fujitsu ScanSnap iX500 image: The document feeder can handle up to 50 sheets of paper in all the most common widths.
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Fujitsu ScanSnap iX500 image: Its output tray flips down when you need it and flips up when you don’t.

Fujitsu ScanSnap iX500 image: Its output tray flips down when you need it and flips up when you don’t.
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Fujitsu ScanSnap iX500 image: When not in use, the ScanSnap folds away in a clean, compact package.

Fujitsu ScanSnap iX500 image: When not in use, the ScanSnap folds away in a clean, compact package.

The Fujitsu ScanSnap iX500 is a full-featured document scanner that provides many ways to scan and store your electronic files. This is one of the best scanners on the market because of the long list of desktop and online applications you can export to, as well as the fact you can access those documents on mobile devices.

The Fujitsu ScanSnap iX500 is exceptionally easy to use and has several uncommon scanning options. It automatically recognizes paper orientation and turns documents, such as checks, the right way up. It also removes blank pages, straightens skewed images and crops all documents to their correct sizes. In addition, the iX500 recognizes receipts and business cards automatically and can extract the information for receipt and contact databases. With this scanner, you can send completed scans directly to editable desktop applications, like Word, Excel and PowerPoint, or you can send them to cloud applications.

Scanning at a rate of 25 pages a minute, the Fujitsu ScanSnap iX500 is one of faster scanners we reviewed. The automatic document feeder (ADF) handles up to 50 sheets of paper at a time.

With its compact dimensions, this document scanner can easily fit on a reception desktop or in a home office. You can scan all the usual paper sizes and types, including receipts and plastic credit cards. The iX500 can also scan delicate, oversize and older paper by using a carrier sheet. For example, you can carefully fold a newspaper or a child’s drawing in half and place it in the carrier sheet. The iX500 scans both sides and automatically stitches the back and front into a single image. It can scan paper rolls up to 34 inches long, including EKG test results and especially long receipts. Although the machine is not specifically built to scan photographs, if you use a carrier sheet, you can safely scan the pictures in your old photo albums at reasonably good resolution.

While you can send your scans to many computer desktop applications, you can also direct completed scans to cloud applications and storage programs like Dropbox, Evernote, GoogleDocs, Salesforce CRM, Salesforce Chatter, SugarSync and SharePoint. No other scanner we reviewed has more destination choices. You can also sync your Fujitsu ScanSnap Xi500 to any of your mobile devices to easily retrieve documents, no matter where you are.

The Fujitsu is missing some of the wired or import options of other document scanners, like the NeatConnect. It has neither an SD card export or an ethernet jack. 

There is a wealth of how-to guides, case studies, tips, tricks, software information, detailed specs, FAQs, and movies on the iX500’s product page, and there’s also a ScanSnap community. However, there aren’t any obvious links to customer support. Fujitsu does provide direct support for the iX500, but you have to go to the main Fujitsu page to find contact information. You can only contact support with your questions using an online form.

Even though direct support isn’t easy to access, the Fujitsu ScanSnap iX500 is one of the best document scanners we reviewed. It scans to a wide variety of software, both on your desktop and in the cloud. You can use it to scan business cards into a contact database and financial information from receipts into tax programs, and it senses the size and orientation of your paper so it can turn and crop accordingly. It’s a compact and fast desktop scanner, and you can initiate scans from the machine itself or from a smartphone or tablet. You can also see your stored electronic documents on any of your mobile devices.