Pros / This service accurately detected most falls in our hands on tests.
Cons / Support is only available in two languages.
Verdict / Medical Care Alert offers reliable fall detection and monitoring. It is a good choice if you speak English or Spanish, and it offers a variety of term lengths.
Medical Care Alert wearable fall detection sensors monitor your daily movements and should be able to tell the difference between your daily movements and a sudden fall. In our hands-on tests it accurately detected falls, making it our Top Ten Reviews Bronze Award Winner. While sometimes there are false alarms, you can easily tell the monitoring service that you are OK.
This system comes with a base unit and a wearable sensor for reliable fall detection. In our tests, the pendant with this unit reliably detected around 80 percent of falls, which is one of the most accurate on our lineup. One downside of this service's monitoring station is that it only offers support in two languages. It also lacks remote answering and a check-in service; however, you can request a self-testing unit.
Range & Battery Life
The neck pendant with this medical alert system with fall detection is small and waterproof, so it doesn't interfere with your daily habits or get in the way. The fall detection technology in the pendant can send a signal to the base unit as long as it is within range. In our tests, this unit reached a maximum distance of 350 feet and an indoor distance of around 188 feet. Both of these ranges are about average and should give you adequate coverage within your home; though, you may not be covered if you go outside, such as to pick up the mail from the mailbox.
The backup battery for this unit is above average, lasting 26 hours without an additional power source. This means you will still have reliable coverage in the event of an emergency, even during a power outage.
Contracts & Fees
This fall alert system requires a monthly subscription but offers a 30-day risk-free trial period so you can see if you like it or not. You also have the options of a quarterly, semi-annual or annual plan. Longer-term contracts lower the cost of the plan per month. Additionally, this service does not charge activation, cancelation or equipment-delivery fees.
Help & Support
Support provided by Medical Care Alert was about average with a score of 70 percent. While representatives thoroughly answered our questions, they did try to upsell products during our phone calls. You can contact support over the phone and via email; this service is also one of the few companies to provide live chat service.
This fall detection system provider offers a few options for premium features. If you are frequently on the go, you have the option to upgrade to a GPS unit; if you do not have a landline, you can opt for the popular cellular base unit. You can also add a lockbox and a voice extender to your system.
With Medical Care Alert fall detection technology, you have the option of a basic base unit and neck pendant. This service has premium features available to you if you choose to add different features to your system.