The best home security systems offer excellent security monitoring as well as an easy-to-install wireless system, multiple sensors to place throughout your home, and great customer support. Frontpoint is a versatile and well-rounded home security system that meets these basic requirements.
Standard contracts with this home security company run for three years and have a starting cost of $130.95. However, you can pay higher equipment costs upfront in exchange for a shorter contract. Regardless of the contract term you choose, the company charges $44.99 for monitoring on its Interactive plan, which is one of the highest monthly prices in our comparison.
Should you change your mind about the system, you have 30 days to cancel and return the equipment without paying a fee – after that, you must pay 80 percent of the remaining balance on the contract. After the initial contract period, your service auto renews on a month-to-month basis, which is typical of home security companies we reviewed.
Just like Link Interactive and Protect America, Frontpoint is a self-install home security system, so you don’t have to schedule a time for a professional technician to do it for you. It only takes a few minutes to set up, and the company's website has downloadable manuals and online tutorials to help you with installation.
The basic Protection plan offers alerts for such things as intruders, fire, medical emergencies and environmental hazards like gas leaks. The Interactive plan has all of those plus email and text alerts, lighting control, and remote access via apps or the internet. The plan also offers a feature called Crash & Smash, which detects if someone tries to tamper with your home alarm system. The Ultimate plan is the most expensive, and it includes wireless video and advanced home automation features.
The company’s basic equipment bundle includes a Frontpoint Hub, keypad and motion sensor. You also get two door and window sensors, five window decals, a door sticker and a yard sign. In addition, Frontpoint has a helpful selection of extra devices you can add to your equipment bundle. These include a smoke and heat detector, a carbon monoxide sensor, glass-break sensors, garage door sensors, and recessed door sensors. In addition, you can buy remote door locks, garage door controller, water and flooding sensor, and light and thermostat controls. Surveillance options include a video doorbell as well as indoor and outdoor security cameras that stream a live video feed you can view anytime using the Frontpoint mobile app.
You can contact Frontpoint’s customer support reps through social media, email and phone, though the company’s support hours aren't as long as those of the competition. We found company representatives to be knowledgeable, pleasant and able to answer questions quickly. You can also make use of the website's extensive FAQs section. The equipment warranty runs for three years, which is standard in this industry. Frontpoint doesn't offer support over live chat.
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