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MONI Review

Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product.

Our Verdict

While the surveillance systems offered through MONI are top-of-the-line, its business model, which requires customers to work through dealers, isn't the most consumer-friendly.

For

  • You can upgrade to include interactive monitoring and home automation in your surveillance system.

Against

  • Because MONI works through independent dealers, you may not get the same service in one location as you do in another.
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MONI image: You can see live or recorded footage of what is happening outside your home with the outdoor night-vision camera.

MONI image: You can see live or recorded footage of what is happening outside your home with the outdoor night-vision camera.
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MONI image: You have different kinds of control panels with color touchscreens to choose from.

MONI image: You have different kinds of control panels with color touchscreens to choose from.
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MONI image: Carbon monoxide and smoke alarms are available for your system to be your first lines of defense against fire.

MONI image: Carbon monoxide and smoke alarms are available for your system to be your first lines of defense against fire.
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MONI image: This company's operators must finish 96 hours of classroom training and eight weeks of hands-on instruction.

MONI image: This company's operators must finish 96 hours of classroom training and eight weeks of hands-on instruction.

Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about Home Surveillance Systems here.

MONI, formerly Monitronics, is a home security monitoring company that services thousands of customers throughout the United States. It provides wireless home surveillance systems as part of its monitoring service package. Its business model is slightly different from its competitors in that this company works through authorized dealers on a local level. This means that when you purchase a MONI system, you will be working with a local dealer and not through MONI directly.

The only problem with MONI's business model is that some dealers are better than others, making it hard to determine the service quality of each location. Before you agree to a contract, be sure to ask around about the service quality in your area. One thing should be the same no matter where you live and that is the type of monitoring services you can expect from MONI. Its wireless home surveillance system is designed to monitor your home 24 hours a day, seven days a week. If any sort of alarm is raised, company responders will first contact you through the two-way intercom in your system's control panel or via phone. If they are unable to contact you, local authorities will be dispatched to your home. Home automation and interactive monitoring are available but require upgrades to the basic system.

Security devices like window and door sensors, motion detectors and medical alert systems are all included. Upgrades come in the form of carbon monoxide and fire detectors. If you choose to upgrade, the fire and carbon monoxide detectors will still be hard at work even when your wireless security system isn’t armed. Whatever security devices you receive as part of your monitoring service depends on your local dealer.

MONI seems very close to its consumer base. The company connects with customers via Twitter and Facebook to get to the root of potential concerns. We especially like the company’s blog where you can find stories of actual people and how their wireless surveillance system has helped them stay protected. The company offers a lifetime warranty on its services, and if you move, it will install a new basic surveillance system for free in your new home. The website has FAQs, contact information and how-to videos.

MONI is a wireless home surveillance system that works through independent, authorized dealers. We’re not sure if using middlemen helps or hinders the performance of the company. On one hand, it enables the dealers to provide one-on-one support to local people, catering service plans to their needs. On the other, it creates a disconnect between the corporation and the customer. The customer may have an issue with their local dealer and MONI gets the bad rap.