Editor's Note: This review has been removed from our side-by-side comparison because it has been discontinued. The original review is below, but check out our current review about Tax Software here.
We found TaxExact Silver came up a little short compared to the other sites we reviewed. The price for Federal and State returns is $34.95, including E-filing of both, but the site wasn’t much different from filling out the forms yourself and had little in the way of explanations and help.
Navigation is easy enough and the site doesn’t give you error messages if you jump to a different section, which we liked. However, it felt less like a guided interview and more like a “just fill in the blanks” experience.
Since the help was virtually non-existent, with an extremely limited number of FAQs and no tutorials, this site wasn’t novice friendly or for anybody with questions. We also found a lot of grammatical errors, which doesn’t exactly inspire confidence in the product. Your best bet would be to go with one of our Top 5 sites, in this case.
Signing up was easy, as all we had to do was enter user names, passwords, and social security numbers.
TaxExact have apparently closed their doors. Their website is no longer available, and they are unreachable as of February 2009.
TaxExact is something that’s best suited for a knowledgeable tax pro. If you’re looking for a tax preparation site with more help, and more overall polish, TaxExact isn’t for you.