Editor’s Note: This product has been removed from our side-by-side comparison because it has been replaced by another product. You can still read our original review below, but Top Ten Reviews is no longer updating this product’s information.
Cheapflights.com is yet another online travel site search engine, and proof that starting a unique site on your home computer, as the British originator of this site did in 1996, can pay off. Cheapflights offers connections to nine "partners," including Expedia, Orbitz, Priceline, American Airlines, British Airways and also JetBlue, whose flights aren’t offered by all other travel search sites.
One of the more popular online travel companies, this company seems to have fewer unhappy customer complaints than any other site, though as an aggregator, or information collector, any problems would be the responsibility of the company through whom you book your travel.
Cheapflights.com opened its American branch in Boston in 2003, but still maintains its British home office, which is an advantage for travelers who are looking for overseas destinations.
As a travel search engine partnering with the top three online travel sites and others, you can compare prices and book the flight you prefer. But Cheapflights lives up to its name. Though you can find all-inclusive air/hotel packages, there’s no options for cruises or rail travel, just air.
The site is efficiently designed, simple and easy to use. Support is minimal; there’s an email and snail mail address, but no phone number, (or not one that we could find) on the site. The "contact us" statement says "Cheapflights does not have a record of your booking. If your question relates to your booking, please contact the booking company directly." There is a contact list for airline phone numbers.
On the easy-to-read home page, you can sign up for weekly newsletters about "breaking" travel deals, search for flights by preference, and compare the cost of flights with a simple click. For example, a comparison page showed a similar flight from Los Angeles to Salt Lake City cost $236 on CheapOair.com, but only $149 on Hotwire.
The Cheapflights site offers a good selection of travel guides for major U. S. and international cities, with information about climate, attractions, distance and directions from the airport to downtown, plus a list of 'cheap flights' to that destination.
Cheapflights.com is a travel search engine that seems to have very few customer complaints. It's one of the more popular online travel sites, and offers a wide selection of travel guides, news articles and a weekly email newsletter.