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Web Eye Care Contact Lens review

Web Eye Care is a large and comprehensive optical superstore with customer service front and center.

Web Eye Care Contact Lens review
(Image: © WebEyeCare)

Our Verdict

Web Eye Care offers the most complete and satisfying web shopping experience we've reviewed, but lacks some basic features like subscriptions.

For

  • Big range
  • Excellent customer service
  • Library of in-depth articles

Against

  • No subscriptions
  • Few discounts

Top Ten Reviews Verdict

Web Eye Care offers the most complete and satisfying web shopping experience we've reviewed, but lacks some basic features like subscriptions.

Pros

  • + Big range
  • + Excellent customer service
  • + Library of in-depth articles

Cons

  • - No subscriptions
  • - Few discounts

Web Eye Care is a large and comprehensive optical superstore selling some of the best online contact lenses. It’s taken every opportunity to build on the mainstays that people demand from its regular superstores, and has expanded on them via the site. Customer service is front and center, shipping is always free, and there’s a money-back satisfaction guarantee. 

As we explain further into our Web Eye Care review, there’s an abundance of eye health advice, tips and info on the site, but it’s not shoved in your face at every turn. It's this wealth of information that raises it above many of the other sites, including many of the best eyeglasses online brands who target both types of corrective eyewear.

Web Eye Care's prices are good, and there’s a good range of prescription and cosmetic lenses. As you’d expect with a general eye care retailer, there’s a ton of related products for you to consider. Its secure checkout supports Amazon and Apple Pay, as well as PayPal and credit cards. It doesn't offer subscriptions, or much in the way of offers or incentives, but this is a really well stocked supermarket experience with little fuss and a few welcome extras.

Web Eye Care review: Prices and offers

The prices of Web Eye Care products represent an average discount on the regular retail, and they’ll ask you for your up-to-date prescription details later to speed up the buying process. They offer the widest range of payment methods we’ve seen and offer price comparison to some of their competitors on product pages. Not their cheapest competitors, but it’s a start. For cheaper options still, read our AC Lens review and our Discount Contact Lenses review.

Customer service is definitely one of the best and simplest out there. The guarantees are simple and iron-clad. Shipping is free. Satisfaction or your money back. Web Eye Care price matches at 101%. We still can’t quite work that one out, but it sounds great. There's a reward points system which also baffled us, but it gives you money off for regular purchases. All these touches are the sort of added bonus you’d expect from a big company with a long history of retail, and they’re really impressive in an internet-only business.

One big disappointment is the lack of subscription service, that’s swiftly becoming the norm among the big providers like 1800 Contacts, and flagship way to order online. There’s generally a discount that comes with a subscription too, but here there isn’t even a price reduction when you buy in bulk. There’s no doubt that this is a negative, but it’s one of very few that Web Eye Care accrue.

Web Eye Care review: Features and website

Web Eye Care is offering to be all things to all people, and is doing a pretty good job of it, although it can't beat all-rounders like Walmart Contacts. The contact lens section is really well stocked with the names and models you’d expect from a specialist retailer. The site feels big, but the path from choosing contacts to checkout is remarkably hassle-free. 

Prices are on the low end of the spectrum and there are there’s a broad range of convenient ways to pay. Its range of contacts covers every rand you want, and included colors and cosmetics, multifocals and lenses for astigmatism.

There are solutions and accessories available to add to your order (including the Silky Drawstring Pouch – not as exciting as it sounds) and if you’re in the market for glasses they’ve got a wide range of designer and own-brand offerings.

Customer service is foremost, there’s a money-back satisfaction guarantee, a price match guarantee and always free shipping on your order. Add a ton of really useful, in-depth information about vision and eyesight, and you’ve got a really comprehensive, all round optical store. If you have signed up to one of the best vision insurance plans, you can contact Web Eye Care's customer service for a receipt of your order to file. 

WebEyeCare review

(Image credit: WebEyeCare)

Should you buy from Web Eye Care?

Web Eye Care sets out a very wide stall and, with care and attention, does enough to make each part of the business feel substantial and complete. Prices are low, and backed by the most robust price match promise in the business. Shipping is also free and there's a clear and strong refunds policy, which is something we flagged up in our GlassesUSA review as being a strong incentive.

Ordering is easy, and there are a host of convenient payment methods available. The Knowledge Center is the most comprehensive we’ve come across, and the on-screen price comparisons are a boon. Web Eye Care is the most complete and satisfying web shopping experience in this test. Well worth your time. 

Hazel Davis

Hazel is a freelance writer and editor who has written for Business Insider, The Guardian, Creative Bloq, The Times and, of course, Top Ten Reviews. While Hazel covers many different 'beats', including fitness and finance, for us she entered the colorful world of online glasses and contact lenses. As such, Hazel has reviewed some of the biggest eyewear brands in America, all to help readers figure out where best to spend their money (and FSA dollars). Recently, Hazel has rejoined us as a freelance writer covering other aspects of online living and learning.