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Priceline.com review

You can book multiple reservations in a matter of minutes through Priceline.com, and the Pricebreaker tool spices things up.

PriceLine
(Image: © PriceLine)

Our Verdict

Priceline is a great travel booking site, with a superb approach to user reviews, so you know exactly what you're getting.

For

  • Good rewards scheme
  • Well presented user reviews
  • Some great bundle deals

Against

  • Some parts of the site are tough to navigate

Priceline is a well-known online travel site that focuses on all aspects of your vacation – not just on flights or hotels. Priceline lets you book cruise vacations, too. Its website is easy to navigate, and you have several options to find great deals for flights or hotels using the Pricebreaker tool. Another option is that Priceline can pick a flight or hotel for you. With this last feature, you are shown the details of your vacation after you have made and paid for your reservations. If you prefer to be in the driver's seat over your vacation planning, Priceline offers competitive rates and transparent policies.

Searches on Priceline begin like all online travel sites: whether you're booking a flight, car, vacation package or a cruise, the homepage prompts you to fill in some basic information such as travel dates and destination.

The hotel search yields plenty of results for destinations around the world. While you can't sort by hotel chain, you can narrow results based on star rating, price range, amenities and more. From the hotel page, you can view crucial information about the hotel, photos and guest reviews. Each hotel profile also lists hotel policies like cancellation or check-in times.

Flight searches on Priceline are equally easy to conduct and refine. Once you enter passenger information, Priceline provides special deals at the top of the page. 

Pricebreakers are Priceline's unique selling point, and they offer you the chance to choose from three popular hotels in the area you want to visit at a big discount. You have to book your holiday with Pricebreaker activated to get the heavy savings, but it isn't until you've paid that you're told what hotel you've been assigned. It's a fun system if you're not too particular, and saves you loads of money. On the flipside... it's risky.

Priceline

(Image credit: Priceline)

This travel website provides most of the helpful search tools, like flexible date searches and calendar-style date selection. However, if you have trouble remembering flight arrangements, Priceline does not send travel reminders.

Whether you bid for the best price or scroll through the Priceline options, you can purchase travel protection for any booking you make through Priceline. This protection covers you in case of unexpected cancellation or itinerary problems, and it covers cancellation fees and booking new reservations under special conditions. For example, if your flight is canceled due to natural disaster, your cancellation fees and new reservation are covered.

Priceline also has a mobile app for booking flights, hotels and rental cars. The app is optimized for both iPhone and Android users. If you use Google Wallet, you can pay for your reservations directly through your Android phone. The mobile app also gives you access to special coupon codes and promotions. If you are trying to use rewards to book travel, we recommend you book with Expedia because it accepts most airline and hotel rewards points and because you can register to get points on your Expedia purchases as well. 

Support options on Priceline cover all the basics. If you have questions about your reservation or while booking a reservation, you can use email, phone or live chat to connect with a customer representative. The FAQs section for this online travel company is the best place to go for quick answers.

Should you use Priceline?

As far as travel websites go, Priceline offers the essential reservations like flights, hotels and rental cars. Standard searches make it easy to navigate and find what you're looking for, but the Pricebreaker system is why most will visit this site. Take a gamble on your hotel and you can save a lot of money this way.