PROS / The minimum required order for carpet cleaning is very reasonable.
CONS / None of the branches have IICRC certification or a CRI Seal of Approval.
VERDICT / USA Clean Master's ability to clean anything in your home or office, from furniture to flooring, makes this one of the best services we reviewed.
With over 10 years of experience, USA Clean Master offers professional carpet cleaning with pet-friendly and child-safe detergents and deodorizers, and all for very reasonable prices. The service earns our Top Ten Reviews Bronze Award for its wide range of offerings that includes tile, upholstery, air ducts, window coverings and many other cleaning services. Having one company that can clean your whole house can save you time and trouble.
Residential Carpet Cleaning
USA Clean Master uses the steam cleaning method, which works by injecting pressurized cleaning solution, while simultaneously extracting water. The company's carpet steam cleaner deep cleans carpet, and because the water does not sit, the pads, carpet fibers and glue are not damaged. USA Clean Master offers true steam cleaning, which requires that water temperatures reach at least 212 degrees Fahrenheit. Hot steam cleans and sanitizes by killing 99.9 percent of mold and mildew spores.
For an additional fee, technicians can apply a stain protectant that helps your carpet resist damage caused by spills. If your carpet has discoloration caused by the sun or stains from spills, spot dyeing and color restoration services are available. That means you do not have to replace your entire carpet just for a few bad stains.
To remove pet smells in your home, the company offers both deodorization and pet urine removal. The detergents and deodorizers are safe for pets and people to be around. Eco-friendly cleaning solutions are available for most service areas, but they cost extra.
Prices and services vary by location so you need to contact local establishments directly to receive a quote. We got an estimate for a home in Los Angeles County as part of our carpet cleaning company reviews, and USA Clean Master offered an outstanding value. Each square foot of carpeting costs only about 23 cents to clean.
Landlords as well as homeowners will appreciate the 24-hour emergency water extraction service. When a sewer pipe clogs or a roof leaks, sitting water can damage floors, drywall and wood. With USA Clean Master, you can expect a quick response to after-hours emergency calls. The longer water soaks into floors and walls, the more damage it can do, so the on-call service can help you minimize costs from floods and spills.
This company has franchises in 22 states, but none of them are certified by the Institute of Inspection, Cleaning and Restoration, which is disappointing. None of them have a seal of approval from the Carpet and Rug Institute either. Certifications are not the only reason to use one company over another, but if you have a choice between two and one is certified by the IICRC or CRI, it is worth choosing the one that is. Both organizations are dedicated to maintaining high standards in the carpet cleaning industry.
Additional Residential Services
USA Clean Master provides a wide variety of services in addition to cleaning carpets. The company's highly trained technicians can remove dirt and stains from all types of area rugs.
Tile and grout steam cleaning services are available for kitchens and bathrooms. The company's steam cleaner takes care of stains too tough to remove with household chemicals, and because water has to reach temperatures over 212 degrees Fahrenheit to convert into steam, the heat will kill bacteria and mold.
Hardwood flooring is durable, but it requires regular care to maintain its luster. Dirt, small rocks and pets can scratch and nick surfaces. This service can restore the shine to dull wood floors by buffing out light scratches and applying polish that helps seal and protect the finish.
USA Clean Master is a licensed and insured air duct cleaning service as well, which is a convenient pairing of services. The company's trained technicians clean many different types of heating and cooling systems, which can reduce dust and allergens, and improve the quality of your indoor air.
Commercial Carpet Cleaning
Commercial carpet cleaning services are available for businesses that need industrial-strength cleaning. The staff is equipped to clean the large spaces found in offices, retail stores, schools and hospitals. They are available around the clock for emergencies and can also establish regular maintenance cleaning contracts for all types of commercial spaces – for carpet cleaning, upholstery, rugs and more.
Help & Support
Accidents can happen, which is why all USA Clean Master franchises are licensed and bonded. If a technician damages something in your home or commercial property, the company's insurance will cover your losses. The company also offers a satisfaction guarantee, so if customers are not happy with the service, the company will remedy each situation on a case-by-case basis. You can get a free price quote by contacting the company directly; the website has a toll-free telephone number, and agents are easy to reach.
There are some inconsistencies in the company's overall service, though. There is not always someone available to answer their phones, which seemed unprofessional when compared with more established carpet cleaning companies. Also, we got no response to email inquiries.
USA Clean Master offers a variety of services at impressive prices. This well-rounded company can clean a wide number of flooring surfaces, including delicate and expensive area rugs. Its technicians will steam clean your carpets using powerful truck-mounted tools that leave your carpets clean and fresh. With a large selection of services and a satisfaction guarantee, this carpet cleaning company is worth your consideration.