LifeCall provides a base unit and a small, waterproof pendant that has fall detection technology. This pendant notifies the base unit, which connects to the monitoring center, in the event of an emergency. Though this pendant is enabled to detect falls, you can also push the small button in the center of the device to send the signal yourself because of this LifeCall is our Top Ten Reviews Silver Award Winner.
This company is one of the few who pairs with a monitoring service that offers support in more than one or two languages. The company offers support in 150 different languages. It also offers a self-testing unit, which periodically checks to ensure all equipment is running properly. However, this system does not operate with remote phone answering, which would allow you to use the microphone and speaker of the base unit to answer incoming calls.
The fall detection pendant has internal sensors that monitor your movements and detect falls. While no sensor is 100 percent accurate, LifeCall had a detection rate of 75 percent during our hands-on testing. The pendant sends an alert to the base station when a fall has occurred as long as it is within range.
In our range tests, LifeCall reached 600 feet without any interference and had a range of 270 feet in the indoor tests. The backup battery in the base unit lasted for 24 hours, which is much longer than the majority of power outages in the United States.
When you order fall detection through LifeCall, you have the option of signing up for a month-to-month contract. While these contracts usually charge slightly more per month, they give you the flexibility to leave the service or cancel your plan.
In addition to payment plan options, this company also provides free equipment delivery. It does not charge cancelation fees or activation fees.
Support through this company is above average. During our phone and email interactions with the company, there was very little upselling, and in general, the representatives answered our inquiries within 1 to 2 business days.
However, when we requested specific follow-up information after contacting customer service, we had to inquire multiple times before documentation was sent. You can reach customer support via email and over the phone during regular business hours.
If you are looking to add premium features to your medical alert with fall detection system, LifeCall gives you a few options. If you are active and frequently out and about, you can upgrade to a GPS system. If you do not have a landline, there is a cellular option available. Each of these upgrades is available for a monthly fee. Other options include a voice extender and a lockbox.
LifeCall is a complete fall detection system with both a wearable pendant and a base station that includes an intercom, so the response center can send the best help your way in the event of a fall or other emergency. With this pendant's detection technology, you can be assured of help even if a fall knocks you unconscious and you cannot call for help.