ResponseNow Review

The ResponseNow fall detection system comes with a base unit and a fall detection pendant. The pendant is small and waterproof, so it doesn't interfere with your daily activities and you can wear it around the clock, even when you bathe.

Our Verdict

ResponseNow offers basic fall detection for the home and is good for users who are afraid of falling and being unable to call for help on their own.

For

  • The pendant has one of the best tested ranges.

Against

  • ResponseNow only offers support in two languages.
Image 1 of 4

ResponseNow image: Add-on accessories with this system include a talking pendant and medication reminder. Add-ons allow you to customize your system to your lifestyle and needs.

ResponseNow image: Add-on accessories with this system include a talking pendant and medication reminder. Add-ons allow you to customize your system to your lifestyle and needs.
Image 2 of 4

ResponseNow image: Contact customer support through email or over the phone. You can also submit inquiries through the online email form.

ResponseNow image: Contact customer support through email or over the phone. You can also submit inquiries through the online email form.
Image 3 of 4

ResponseNow image: You can order the ResponseNow fall detection system online by filling out the simple, online order form.

ResponseNow image: You can order the ResponseNow fall detection system online by filling out the simple, online order form.
Image 4 of 4

ResponseNow image: ResponseNow offers three different payment plans for you to choose from.

ResponseNow image: ResponseNow offers three different payment plans for you to choose from.

The ResponseNow fall detection system comes with a base unit and a fall detection pendant. The pendant is small and waterproof, so it doesn't interfere with your daily activities and you can wear it around the clock, even when you bathe. The service allows you to request a self-testing fall alert unit and a unit with remote phone answering so that you can still answer important calls through the speaker and microphone in your base unit. Unfortunately, this service only supports two languages and encourages non-English speakers to learn how to say, "help" in English.

In the event of a fall, the fall detection technology alerts the base unit, which in turn notifies your emergency contacts or 911. The automatic fall detection pendant notifies help as long as you are within range of the base station. On average, this pendant detected 63 percent of falls in our tests.

The pendant can communicate with the base unit at a maximum of 450 feet, which is about average. However, ResponseNow had one of the best indoor ranges with in-home interference with a range of 315 feet. The backup battery in the base unit only lasts 20 hours, one of the shortest on our lineup.

The fall detection medical alert system is available on a monthly, quarterly or annual basis. ResponseNow provides monitoring 24 hours a day, and there aren't long-term contracts. In fact, ResponseNow lets you cancel at any time and even gives you a 30-day money-back guarantee. While ResponseNow offers free cancelation and equipment delivery, it does charge a one-time activation fee, which many other services waive.

This fall alert system provider has excellent customer service. Service representatives thoroughly answered our questions without trying to upsell a product. You can contact customer support via email or over the phone.

Add-on features with this service include a cellular base or GPS option as well as a wall-mounted button. These services are optional and can be added on if you want to have additional features or to personalize your service to meet your needs.

Whether you are living alone or with family, this ResponseNow system can be a lifesaver. The wearable pendant can detect a fall and notify emergency personnel for you. You and your family can rest easy knowing help is always automatically there.