Looking for a reverse mortgage? We've gathered all the information you'll need to make an informed decision over in our guide to the best reverse mortgages. Or keep reading for an in-depth review of the InterContinental Capital Group.
ICG: What you need to know
InterContinental Group has been an accredited member of the Better Business Bureau since 2010 with an A+ rating and some impressively positive customer reviews. The company has a solid reputation in the market, providing home loans, refinancing and reverse mortgage options. While the site is strangely sparse compared to its competitors – particularly Liberty Home Equity Solutions – effort has been made to create a seamless digital experience that helps you through the application process. That said, don’t expect to find information about fees and eligibility on the main website, it just isn’t there.
ICG: How does the reverse mortgage process work?
- Digital process
- Registration required
ICG: Key features
Application process: Registration required
Interest rates: Fixed, variable
Fees: Not disclosed upfront
The website for ICG does not inspire confidence. In fact, if it wasn’t for the glowing customer reviews that follow the company from site to site, the sparse layout and minimal information would set alarm bells ringing. The landing page has a giant Learn More button that doesn’t work, and the breakdown across the different loan packages demands that you log-in or create an account before you can even begin to find out more about what they offer. This means that the reverse mortgage process isn’t clearly explained, nor are the eligibility requirements, until you spend time creating an account.
If you want to find out about the fees that ICG charges or what rates you can expect or even what loan you can get, then you will have to engage with their expert advisors and their online registration process. This is quite a frustrating hurdle to overcome when you consider how competitors have made the process extremely accessible and easy to understand. ICG is where you come for the low rates and great service – according to reviews – but the competitor sites are where you go for the information and instant, accessible support.
ICG: How easy is it to use the system and find information?
- Sparse website with limited information
ICG’s website is, as mentioned earlier, something of a mystery in its lack of information and detail. You will be hard pressed to find any information about fees, costs or interest rates when you first enter the site. To get this information, you’ll need to register with the site and speak with one of their advisors. This really does drop down the points for ICG overall, especially as its competitors – Liberty Home Equity Solutions and American Advisors Group – both have tons of links, helpful articles and guides. Interestingly, ICG receives the highest score from reviewers out of these three reverse mortgage providers which clearly shows that, once you get past the front doors, you enter into a very well designed and streamlined business.
So, while ICG loses points on its ease of use and lack of information, it does gain ground when you look at how easy they’ve made it to contact someone if you’re stuck. The phone number and contact details are available on every page, and if you scroll down to the bottom of the site you will find their Popular Pages tab that lists their apply now process, their articles, the Customer Connect pledge from the CEO Dustin Dimisa, and the Loan Types. Again, you have to register or log in to gain access to most of this information, which is frustrating, but you can easily find a loan officer from the site and give them a call to gain clarity into the costs and the process.
ICG: Is it transparent, accessible and usable?
- Superb customer reviews
- Website needs an overhaul
More reverse mortgage reviews
ICG has had some of the most glowing of the customer reviews given to reverse mortgage service providers in this list. The company has an almost unheard of 4.9 star rating out of five on the Better Business Bureau website out of an average of 331 customer reviews – these are often more complaints than compliments so it’s quite an achievement for a company to get such a great ranking on the site. They also have 4.5 stars out of five on Consumer Affairs, an excellent achievement, with most reviewers praising the smooth process and the support received. Interestingly, most reviewers were referred to the company by a friend or someone they knew which is a real plus.
ICG could do with throwing some of their hard-earned cash at revamping their website and making their information more accessible to the customer. They have a total of two articles on their Articles page which is very limited. However, ICG has an excellent market reputation that’s built on customer service and support and has grown significantly due to word of mouth. If you choose your service provider based on what other people have to say, then ICG is streaks ahead of most of its competition.
The application process and requirements are only available to you if you register which means you’ll have to commit, do some digging and finally speak to an advisor before you get what you need to get started. If you’re comfortable with that, then you’ll appreciate the low fees and great service that ICG bring to the reverse mortgage table.