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Zappos.com online shoe store review

Zappos.com is an online shoe store that offers free shipping, one-year returns and an extensive selection of shoes to choose from.

Zappos.com online shoe store review

Zappos.com is an online shoe store that offers free shipping, one-year returns and an extensive selection of shoes to choose from, including an assortment of popular name brands as well as shoes to fit any size and style.

To read our other reviews and our top picks, check out the best online shoe stores

Zappos.com online shoe stores: What you need to know

Zappos.com has a large inventory of women's, men's and children's shoes in virtually every style. When you find an item you like, you can read more about the item information, such as the material it is made from and its lining. You can read customer reviews from other consumers who have purchased the same shoes so you are fully aware of the fit and quality before you purchase.

Many online shoe stores have minimum purchase requirements to get free shipping. Zappos.com offers free shipping on all items, no matter how much you spend. You can also return your purchase for up to an entire year, and return shipping is free. This is a rare perk that you won't find from similar companies.

Zappos.com online shoe store: Features

It takes three to five business days to receive your items once you place an order, which is standard. If you'd like your order delivered faster, you can pay for expedited shipping at an additional cost. 

Zappos.com offers a full satisfaction guarantee, so you can return items for a refund without any hassle, and you can print out a return shipping label at home, which is convenient.

The website has a VIP scheme, like many other shoe stores. The benefits include free expedited shipping, a point scheme, bonus points on selected brands and you can even earn points by just browsing too!

The company has a telephone number for help and support. Agents are available 24 hours a day, 365 days a year. Email and live chat are available. You can browse the company's FAQs page for answers to commonly asked questions.

Should you use Zappos.com online shoe store?

Zappos.com offers free shipping and returns without restrictions, and the company's customer service agents are knowledgeable and easy to reach. This online shoe store stands out in a competitive market with its hard-to-find specialty sizes and selection of categories.