We love browsing the selection at Zappos Shoes. It's an online footwear retailer with an excellent range of styles and brands, for those looking for a normal pair of shoes - be they running shoes, heals, boots, wedges, sandals or any other style. The website itself is easy to use, has loads of bright and detailed images of the shoes, and there are all kinds of useful guides and user notes to help you find the right pair, first time. We also love the returns and exchange policies too, which is why we placed Zappos.com at the top of our guide to the best online shoe stores (opens in new tab) for 2020.
Zappos Shoes review: Website and shoes
Zappos.com has a large inventory of women's, men's and children's shoes in virtually every style. When you find an item you like, you can read more about the item information, such as the material it is made from and its lining. You can read customer reviews from other consumers who have purchased the same shoes so you are fully aware of the fit and quality before you purchase.
The user reviews are especially good, as they rate the overall fit, width, and narrowness of each shoe compared to other styles. So, you know if you're a size six, that other people who are a six have bought and rated this exact shoe. Perhaps you'll discover you need a slightly larger size, based on what everyone else has noted? Or that you need something a little wider for your feet. The information is useful, and it focuses exclusively on the fit of the shoe, which is ideal.
Many online shoe stores have minimum purchase requirements to get free shipping, but Zappos.com offers free shipping on all items, no matter how much you spend. This is a fantastic perk, and while prices at Zappos aren't the lowest we've seen, the savings in shipping more than make up for this. You can also return your purchase for up to an entire year, and return shipping is free. This is a rare perk that you won't find from similar companies, as most of them only offer 30-day returns and they expect you to foot the bill (pun intended) for return shipping.(opens in new tab)
Zappos Shoes review: VIP scheme and support
When you order shoes from Zappos it usually takes three to five business days to receive your items once you place an order, which is fairly standard among shoe stores. If you'd like your order delivered faster, you can pay for expedited shipping at an additional cost, so you do have the option of rushing orders if you need the shoes urgently.
Zappos.com offers a full satisfaction guarantee, so you can return items for a refund without any hassle, and you can print out a return shipping label at home, which is convenient. Exchanges are free too, if you need a slightly larger or smaller size, which is something surprisingly few rival shoe companies offer.
Zappos Shoes has a VIP scheme, like many other shoe stores. The benefits include free expedited shipping, a points scheme, bonus points on selected brands and you can even earn points by just browsing too! It's among the most generous VIP schemes we've seen
The company has a telephone number for help and support, and agents are available 24 hours a day, 365 days a year. Email and live chat are available, in addition to phone hours. You can browse the company's FAQs page for answers to commonly asked questions. What really impresses is the sheer volume of information you'll find on every product or aspect of the shoe-buying experience. The website rarely feels cluttered, but there is a lot of information here to digest if you want to get your purchase exactly correct.
Should you shop at Zappos Shoes?
Yes, you absolutely should. Zappos Shoes is one of the leaders in the shoe shopping industry for good reason - everything it does puts the customer first. You'll even notice that the customer services button sticks to every page you visit, right at the top of the site, to remind you that you can always ask a question or get more information.
On top of that, the range of shoes is excellent, the returns policy is unmatched, and free delivery is a wonderful bonus that few rivals offer. Overall, we think you'll enjoy shopping at Zappos as much as we do. You may find cheaper prices elsewhere (and we recommend checking out 6pm, which is Zappos' outlet store) but you won't feel as good about the shopping experience.