PROS / Conference Calling lets you record your calls at no extra charge.
CONS / Operator-assisted meetings cost extra.
VERDICT / In terms of audio quality and efficient teleconferences, Conference Calling is your best bet for phone conferences.
Conference Calling from Vast Conference is one of the most seamless and simple teleconference services we tested. As the most competitive player in this market, it wins the Top Ten Reviews Gold Award for the best conference call services. This service has a fantastic balance of features that align with its high quality of customer support.
One reason we rate Conference Calling so highly is that it specializes in conference calls. This isn't a last-minute add-on to an existing web conferencing service. Conference Calling focuses on teleconferencing, and it shows in the quality of the calls and the number of features it offers. This company provides two specific plans. The first is for instant conference calls, and the second deals with operator-assisted calls. Plans with this teleconference service are available on a monthly payment basis.
The reservationless conference calls leave the scheduling up to you and let you host calls with up to 300 participants. You can set a time to meet with those on the other end of the line or do a reservationless call whenever you want to have impromptu meetings. As the meeting host, you have a dashboard that provides every bit of information you need to know. While many companies skimp on the interface because the service is largely done on the phone, Conference Calling gives you full web control. You can mute calls, play back the roll call and see call reports.
The reservationless conference call option allows you to schedule a phone meeting at any time 24/7. You simply send all your participants the conference line and access code, along with the time of the meeting. When the meeting begins, the participants dial into the call and enter the provided codes. It is simple and straightforward.
This phone conference calling provider offers call recording, so you can choose to record all of your conference calls and replay them at a later date. While some services charge extra for these recording and even charge you by the minute for listening to them, Conference Calling includes this feature free of charge. You can keep these calls stored in your Conference Calling account, download recordings straight to your hard drive and even share them on social media.
You can also create a customizable greeting for the beginning of your calls. This is a standout feature that truly enhances this service by giving your conference call participants a personalized welcome. You can create your own greetings or provide this phone conferencing service a script and have one of their voice actors create a greeting for you.
When you sign up for operator-assisted calls, you pay a little more per minute or per attendee. However, the service ranks above its competitors in this arena as well. These operators help you during the meeting preparation so your conference runs more smoothly. They also invite and greet the guests. Most importantly, the operators back the hosts up and help keep presentations on track. Near the end of the meeting, the operator takes care of the Q&A section of the audio meeting. This facet of the audio conferencing service is meant for large businesses and conference calls with a lot of attendees.
If you wish to encourage participation and want feedback from your attendees, there are many options for gathering information with Conference Calling. Polling, hand raising, chat and survey options are available. You and your participants can access these features by entering codes on the telephone's dial pad. These dial-pad capabilities give you many options for dynamic phone meetings, especially if you do not want to incorporate any web features.
This particular service is very easy to use. Even if you're new to hosting conference calls, managing your dashboard is incredibly simple. A great interactive feature this service provides is call continuation. It allows you, as the host, to leave the meeting at any time, but the meeting doesn't necessarily end when you do. The participants can continue the meeting without the host on the call. This is a great feature. Since meetings can be unpredictable, you do not have to worry about a brainstorming session being cut short because you have to leave.
Sharing & Reporting
Recording and playing back calls is very easy to do. You need only press 5* on your phone to start the recording, or you can manually record from your conference manager dashboard. Recording is included with your Conference Calling package. You also have the option of transcription, but this costs extra.
Your recorded calls save in the Conference Calling dashboard. You can share them with your team members or those who were unable to make the meeting. If you host a web conference, you have document sharing options. With document sharing, you can share your desktop with your meeting participants. This allows better collaboration with your team members and clients.
Help & Support
The customer support from Conference Calling met our full expectations. This service offers telephone, email and live chat options. The representatives were always quick to answer any of our questions and followed up with us to ensure that everything was working smoothly after we signed up for the service.
The company also offers many online resources to aid you with any questions or problems you encounter. There are several video tutorials you can watch to learn about the different features available from the service, and a FAQs section on the company's website answers many questions that you may have. The only drawback is the extra cost per meeting to include operator assistance.
Conference Calling from Vast Conference tops our rankings as the best conference calling service. It has a singular focus on teleconferencing, and it shows in the quality of its services. Each call sounds clear and gives the host the ability to mute all attendees. The web controls and conference manager are easy to use, and the service also makes recording and sharing meetings extremely easy.