Pros / Infinite Conferencing integrates with multiple services like Microsoft Outlook and Gmail.
Cons / Reservationless calls are limited to 100 participants.
Verdict / Infinite Conferencing offers quality audio and web conferencing for small businesses. It has all of the features you need to host efficient conference calls and is priced competitively.
Infinite Conferencing is a reliable conference call service that provides quality and user-friendly phone meetings. It allows you to manage and attend conference calls anywhere around the world. This conference call service has outstanding features, including the ability to customize your own greeting and phone number. The service also allows you to easily share documents and participate in phone calls through polling and hand raising, and it offers strong customer support. With all that Infinite Conferencing provides, it is easy to see why it is our Top Ten Reviews Silver Award winner for the best teleconferencing services.
- Call Quality
- Number of Participants
- Ease of Use
This teleconferencing service is simple and easy to use. With it, you receive a dedicated phone number, which is the number you and your participants call to attend meetings. You can call anywhere in the United States and from more than 50 countries around the world. As the host, you have specialized features like dialing out. Typically, attendees dial in to a call, but this feature allows you to call and invite them to the call without them having to dial in and enter a passcode. You can also sync your service with popular platforms like Google and Microsoft Outlook, which makes scheduling meetings and sending invitations for meetings easier.
You can choose between two conference calling methods: reservationless conference calls and operator-assisted calls. The reservationless conference calls can be scheduled anytime and are available 24/7. With this type of call, you can schedule a meeting for the next five minutes or 10 days from now. These calls also feature redundant bridges, which makes it less likely that your calls will be dropped, and multiple network carriers to ensure that you experience a flawless call.
Both reservationless and operator-assisted calls are priced on a pay-as-you-go basis. You only pay for the minutes you use, and there are no setup or monthly fees. For more functionality, with features like voting and document sharing, you can add OnStream Meetings for an affordable, monthly fee.
When you use an operator-assisted call, your group can be greeted by a live operator or by a branded greeting, customized to promote your company. You can also customize the phone number that people dial to get into the conference. For example, you can use your company's name in the number, which makes a professional impression on your guests. However, this feature is not available with reservationless calls. When we connected to a reservationless conference call, we didn't receive a customized greeting. All we heard was a long beep, letting us know we had joined the call.
By default, reservationless conference calling has a limit of 100 people. In case you're planning on a conference with more than 100 people, however, operator-assisted phone conferencing can support up to 1,000 participants.
During an operator-assisted call, the operator monitors the conference to ensure that everything goes smoothly. If you are participating in a reservationless call, you can dial *0 for support at any time. This helps ensure that your conference call goes as well as possible. Furthermore, if you need to plan a large event, Infinite Conferencing provides an event planning guide. This helps you cover all of the details that are important for your meeting.
If you need a little more than an audio conference, you can speak to your dedicated account manager to set up a web conference account. This enables you to host a visual presentation, while keeping the user-friendly functionality and prime customer support of Infinite Conferencing.
One of the advantages to this audio conferencing service is its ease of use. Whether you're setting up a meeting for three people or 100, the process is simple and takes very little time. You can easily send invites to all your participants along with all the information they need.
When you use Infinite's web conferencing service along with the conference calling service, you can get your group members' participation by poll, chat and survey. You can choose to use a phone for the audio connection or VoIP, which sends the audio through a computer and over the internet. Infinite Conferencing also offers annotation tools and a highlighter to emphasize aspects of your presentations. This is a valuable tool if you are making a visual presentation or holding a brainstorming session with a large group of participants.
Sharing & Reporting
Sharing and analyzing your conference call is an important part of your business plan. Infinite Conferencing provides post-conference reports that show you how long your call lasted, who attended and how long they stayed. Additionally, multiple people can log in to your platform and view these reports.
Finally, after your conference is complete, you receive a record of it, which you can review or share with team members who were unable to attend the conference call. You can even share your files by posting them on social media. You also get a recording that replays on the phone for anyone who missed the meeting. If you choose the operator-assisted route, you receive a transcription of your conference that the company can translate into different languages.
Help & Support
Infinite Conferencing offers impressive customer support. Whether we contacted the company by email, telephone or live chat, representatives were more than willing to help us along the process, and they quickly answered each inquiry we sent.
The company's website contains a lot of resources to help you through every step of your phone calls. There are FAQs online to help you find answers to your most common questions. All of the support you receive is included with the service, with the exception of operator-assisted conference calls. This assistance costs more, but you are only charged for the minutes you use it.
Infinite Conferencing's simplicity and functionality are impressive. This service makes it easy to start a conference call or plan one in advance. It backs up its easy-to-use interface with quality customer service. Moreover, you can easily transition between conference calling and web conferencing. Overall, Infinite Conferencing is an easy way to hold professional conference calls.