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FreedomVoice Review

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FreedomVoice is one of the best phone systems for very small businesses because it offers both virtual services and cloud-based phones systems that are designed especially for companies with just a handful of employees. Both options require no equipment to install, are easy to use, and include a host of calling and mobility features.

 

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The Basics

  • Best for: Very small businesses
  • Phone service: VoIP
  • Hosting: Cloud
  • Costs: Phone system is $$29.95 per user per month; virtual service is $9.99 to $29.99 per month.
  • Mobile app: iOS and Android devices
  • Support: Phone, email and live chat

Cloud-Hosted Phone System

What makes FreedomVoice an ideal option for very small businesses is that it offers both traditional phone systems that work with desktop phones in every office and virtual services that work with mobile devices.

FreedomVoice's CloudPhone is a cloud-based phone solution that doesn't require any on-site server or PBX equipment to configure and no software to install. All that's needed to run the system is a high-speed broadband internet connection and IP phones. The phones come preconfigured and ready to be plugged in. Once the phones are activated online, users can immediately make and receive calls.

The CloudPhone system is designed specifically to support businesses with up to four employees. Businesses with more than four users are encouraged to consider FreedomVoice's CloudPBX phone system. It offers the same functionality but is sold through authorized resellers. These resellers assess each business's network to ensure the system runs properly and develop customized pricing.

Although it is only intended for businesses with just a few employees, the CloudPhone system offers many of the features all organizations, regardless of size, would find valuable. The system includes unlimited local and long-distance calling, an automated attendant, ring groups, call queues, call rotations, music on hold, three-way conferencing, voicemail, voicemail-to-email, and online faxing. Each phone receives both its own extension and direct dial number so it can be reached by calling the business's main line or the employee directly.

The system also features message alerts, a dial-by-name directory, and a Q&A voicemail tool that asks callers questions and connects responses in one message. You can see all of the included features on the FreedomVoice website.

The FreedomVoice mobile app is available for iOS and Android devices. With it, employees can make and receive calls from their business lines, manage voicemails and faxes, make three-way calls, and use one-touch dialing to call contacts.

FreedomVoice's cloud-based phone systems have a 99.99% uptime. To keep the systems up and running at such a high rate, FreedomVoice uses five redundant data centers. With this setup, if a data center goes down or needs maintenance, all of the information stored there can instantly be moved to another location to ensure continuous service. Additionally, FreedomVoice works with a blend of top-tier carriers to make sure call quality is crystal clear.

Virtual Service

In addition to traditional phone systems, FreedomVoice offers CloudNumber, a virtual phone service. This service works as an extensive call-forwarding system that routes calls made to a main business line to the phone of each employee's choosing, such as a mobile or home phone. This option gives very small businesses a professional phone system without them having to purchase office phones for every employee.

Since this system uses no hardware, it can be up and running in just minutes. After you sign up for service and choose a local or toll-free number, the service is live and ready to use after a quick online setup. In addition to letting them choose a new number, CloudNumber allows businesses to transfer a phone number they already have into the system.

One of the first steps in setting up the system is to record a greeting for the automated attendant. The automated attendant is what answers every call to the system. Customers and clients then indicate who they are trying to reach, and the call is immediately transferred to the employee.

Employees can configure their settings so the system tries to reach them on multiple phones. They can choose for the system to ring their phones in a sequential order or all at the same time. The system offers unlimited line capacity, so callers never hear a busy signal, even if multiple people are calling the business at the same time.

Similarly to the traditional phone system, the virtual service includes a wide array of features and tools. Some of the features the system includes are a company directory, a dial-by-name option for callers and the ability to set an after-hours greeting.

Call blocking, call queues, ring groups, call hunting, on-hold music, call screening, call recording, voicemail, voicemail-to-email and online faxing are some of the other features the system offers. The full list of virtual features can be found on the FreedomVoice website. CloudNumber users also have access to the FreedomVoice mobile app, which offers the same functionality as it does for CloudPhone users.

Cost

Both the CloudPhone and CloudNumber systems charge recurring monthly fees. The CloudPhone system is $29.95 per user per month. This includes unlimited calling, access to nearly all of the system's features and a basic Polycom phone. Users can rent upgraded phones for $5 to $10 per month.

The only added costs are for the call recording and voicemail transcription services and the ability to professionally record automated greetings. Although the local reseller determines exact pricing, the FreedomVoice representative we spoke with said the CloudPBX system is typically a few dollars cheaper per user per month.

The CloudNumber system is available in three plans that differ in the number of included talking minutes. The Start plan is $9.95 per month and includes 400 minutes, and the Edge plan is $19.95 per month and includes 1,200 minutes. The most expensive option is the Suite plan. It is $29.95 per month and includes 3,000 minutes. Extra minutes for each plan are 3.9 cents each.

All of the virtual plans include unlimited extensions and the same extensive set of features. Additional costs with the CloudNumber service are $9.95 per month for 1-800 numbers and a one-time $30 activation fee for vanity numbers. Both the CloudPhone and CloudNumber systems offer a 30-day risk-free trial.

Support

We were very happy with the support we received from FreedomVoice when we contacted the company posing as a small business owner interested in its services.

We initially reached out to the company by phone, and our call was immediately answered by a friendly representative. Instead of first asking us a bunch of questions about our business, like many of the other providers we contacted did, the FreedomVoice representative was quick to answer all of our questions about the different systems, how they work, how they differ from each other, the features they include and their costs. He answered each question thoroughly and in enough detail that we had a clear sense of how FreedomVoice operated by the end of our call.

The FreedomVoice customer care team can be contacted by phone or email between 5 a.m. and 6 p.m. (PST) Monday through Friday and from 6:30 a.m. to 3:30 p.m. (PST) on Saturdays. There is also 24/7 support for emergency issues. You can find quick answers to many questions in FreedomVoice's online user community.

To read reviews of other phone system providers, or simply learn more about business phone systems, check out our business phone systems buying guide.

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